Senior Sales & Customer Service Functional Consultant
We are seeking a Senior Sales & Customer Service Functional Consultant with strong Microsoft Dynamics 365 experience to lead functional design, implementation, configuration, testing, data migration, and user adoption activities across Dynamics 365 Sales and Dynamics 365 Customer Service. The consultant will work closely with business stakeholders, technical teams, data migration specialists, and project leadership to translate business requirements into scalable Dynamics 365 solutions.
Key Responsibilities
- Lead discovery workshops and document business processes, requirements, pain points, and future-state processes for Sales and Customer Service.
- Own functional solution design for Dynamics 365 Sales and Customer Service, including process flows, functional specifications, configuration decisions, and fit-gap analysis.
- Configure and demonstrate Dynamics 365 capabilities including Accounts, Contacts, Leads, Opportunities, Activities, Products, Price Lists, Quotes, Orders, Cases, Queues, Knowledge Management, SLAs, Entitlements, Customer Service routing, and related features.
- Design customer journeys and end-to-end processes covering lead-to-opportunity, opportunity-to-order, case-to-resolution, escalation, service-level management, and customer communication.
- Configure security roles, business units, teams, views, forms, business process flows, dashboards, and model-driven app navigation in collaboration with the solution architect.
- Define functional requirements for integrations with Finance & Operations, Field Service, Power Platform, portals, external applications, and other enterprise systems.
- Work with data migration teams to define source-to-target mappings, transformation rules, data quality requirements, validation rules, and reconciliation procedures.
- Support migration from legacy CRM/customer service platforms into Dataverse and Dynamics 365.
- Prepare functional specifications and acceptance criteria for customizations, integrations, reports, workflows, Power Automate flows, and Power Apps.
- Lead conference-room pilots, solution demonstrations, functional testing, system integration testing, user acceptance testing, and defect triage.
- Prepare test scenarios, test scripts, training materials, process documentation, and user guides.
- Support go-live planning, cutover activities, hypercare, issue resolution, and continuous improvement.
- Provide functional leadership and mentoring to junior functional consultants and business analysts.
- Maintain strong awareness of Microsoft Dynamics 365 product capabilities, release changes, recommended practices, and extensibility options.
Dynamics 365 Functional Expertise
- Dynamics 365 Sales: Lead Management, Opportunity Management, Account and Contact Management, Activities, Products, Price Lists, Quotes, Orders, forecasting, dashboards, business process flows, and sales processes.
- Dynamics 365 Customer Service: Case Management, Queues, Activities, Knowledge Management, SLAs, Entitlements, routing, escalation, service processes, customer interactions, and service dashboards.
- Dataverse: Tables, relationships, forms, views, business rules, choice fields, calculated/rollup fields, security concepts, and environment considerations.
- Power Platform: Power Automate, Power Apps, business process automation, approvals, notifications, and integration patterns.
- Cross-functional understanding of Dynamics 365 Finance & Operations, Field Service, Power Pages, and enterprise integration architecture.
Required Qualifications & Experience
- 5+ years of experience in CRM, Sales, Customer Service, or enterprise business applications consulting.
- Strong hands-on experience implementing Microsoft Dynamics 365 Sales and Dynamics 365 Customer Service.
- Proven experience working through the full implementation lifecycle: discovery, design, configuration, testing, migration, training, deployment, and support.
- Strong understanding of Dataverse and Microsoft Power Platform.
- Experience with data migration, source-to-target mapping, data cleansing, reconciliation, and cutover.
- Experience working in Agile/Scrum delivery environments and with Azure DevOps or similar tools.
- Strong documentation and workshop facilitation skills.
- Ability to work independently while collaborating effectively with architects, developers, data engineers, project managers, and business stakeholders.
Preferred Microsoft Certifications
- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate.
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate.
- Microsoft Certified: Power Platform Functional Consultant Associate.
- Additional Dynamics 365 or Power Platform certifications are an advantage.
Senior Dynamics 365 Finance & Operations Functional Consultant
We are looking for a Senior Microsoft Dynamics 365 Finance & Operations Functional Consultant to lead functional analysis, solution design, configuration, implementation, testing, data migration, and go-live support across Finance and Supply Chain Management.
Key Responsibilities
- Lead discovery workshops with Finance, Procurement, Supply Chain, Warehouse, Inventory, Sales, Operations, and management stakeholders.
- Analyze current-state processes and design optimized future-state business processes using Dynamics 365 Finance & Operations.
- Own functional solution design, fit-gap analysis, configuration decisions, and functional specifications.
- Lead configuration and validation of Finance and Supply Chain modules.
- Work closely with solution architects, technical consultants, developers, data migration teams, integration specialists, QA teams, and project managers.
- Recommend standard Dynamics 365 functionality before proposing customizations or extensions.
- Define security, legal entity, organizational, workflow, approval, and business-process requirements.
- Lead functional testing, system integration testing, user acceptance testing, regression testing, and defect resolution.
- Support data migration design, source-to-target mapping, data cleansing, validation, reconciliation, mock migrations, and cutover.
- Prepare training materials, conduct user training, support go-live, and provide post-go-live stabilization.
- Mentor junior functional consultants and provide functional leadership across assigned workstreams.
Required Qualifications & Experience
- 7+ years of experience in ERP, Finance, Supply Chain, Procurement, Inventory, Warehouse Management, or enterprise business applications consulting.
- Strong hands-on experience implementing Microsoft Dynamics 365 Finance & Operations.
- Strong functional knowledge of Finance and Supply Chain Management.
- Demonstrable experience across GL, AP, AR, Cash & Bank, Fixed Assets, Budgeting, Procurement, Inventory, Warehousing, and Order Management.
- Experience with end-to-end business processes such as Procure-to-Pay, Order-to-Cash, Record-to-Report, and Inventory-to-Finance.
- Experience with data migration, source-to-target mapping, data cleansing, validation, reconciliation, and cutover.
- Experience with integrations and cross-functional Dynamics 365 solutions.
- Experience working in Agile/Scrum delivery environments and Azure DevOps or similar tools.
- Strong workshop facilitation, documentation, stakeholder management, and communication skills.
Key Competencies
- Strong Finance and Supply Chain business-process knowledge.
- Strong understanding of accounting principles and ERP processes.
- Strong procurement, inventory, and warehouse operations knowledge.
- Excellent functional analysis and solution-design capability.
- Strong stakeholder-management and workshop-facilitation skills.
- Ability to translate complex business requirements into practical Dynamics 365 solutions.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication.
- Ability to lead functional workstreams and mentor junior consultants.
- Strong attention to detail and ownership of deliverables.
Preferred Microsoft Certifications
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate.
- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate.
- Microsoft certification relevant to Dynamics 365 Finance and Operations Apps.
- Additional Microsoft Power Platform, Azure, or related Business Applications certifications are an advantage.
Senior Dynamics 365 Field Service Functional Consultant
We are seeking a Senior Microsoft Dynamics 365 Field Service Functional Consultant to lead the functional design, configuration, implementation, testing, migration, training, and deployment of Dynamics 365 Field Service solutions. The consultant will work closely with service operations, dispatchers, field technicians, asset-management teams, customer service teams, technical architects, developers, integration specialists, and project leadership to deliver efficient end-to-end field service processes.
Key Responsibilities
- Lead discovery workshops and document current-state and future-state field service processes, requirements, pain points, and improvement opportunities.
- Own the functional solution design for Microsoft Dynamics 365 Field Service and ensure alignment with business requirements and standard product capabilities.
- Configure and demonstrate Work Orders, Work Order Types, Incidents, Service Tasks, Products, Services, Bookings, Resources, Territories, Characteristics, and related Field Service functionality.
- Design end-to-end processes covering service request, work order creation, scheduling, dispatch, technician execution, parts consumption, service completion, customer sign-off, and downstream billing.
- Configure resource requirements, bookable resources, resource categories, skills/characteristics, territories, working hours, and scheduling constraints.
- Design and configure the Schedule Board and Resource Scheduling Optimization processes where applicable.
- Define dispatcher and technician workflows that improve resource utilization, travel efficiency, service response times, and first-time-fix performance.
- Configure Agreements, recurring work orders, preventive maintenance schedules, service tasks, and inspection processes.
- Design customer asset and equipment-management processes including asset hierarchies, service history, maintenance requirements, and asset-related work orders.
- Support mobile Field Service processes including technician access to work orders, customer assets, inspections, products, services, notes, photos, signatures, and offline requirements.
- Define functional requirements for integration between Dynamics 365 Field Service and Sales, Customer Service, Finance & Operations, inventory, procurement, IoT, GIS/mapping, telephony, and other enterprise applications.
- Work with solution architects and technical teams to determine when standard configuration, Power Platform automation, integration, or custom development is appropriate.
- Configure security roles, teams, business units, forms, views, dashboards, business process flows, and model-driven app navigation as required.
- Lead functional design for alerts, notifications, approvals, escalations, and automation using Dynamics 365 and Power Automate.
- Support implementation governance, scope management, functional design reviews, solution demonstrations, and stakeholder sign-off.
Scheduling & Dispatch Responsibilities
- Design scheduling processes based on technician availability, location, skills, territory, priority, duration, and service-level requirements.
- Configure Schedule Board views, filters, resource requirements, booking statuses, and scheduling parameters.
- Define dispatcher processes for manual, assisted, and automated scheduling.
- Support optimization scenarios to reduce travel time and improve resource utilization.
- Design processes for emergency work, rescheduling, cancellations, delays, and technician reassignment.
- Define operational KPIs including utilization, travel time, response time, completion rate, first-time-fix rate, and SLA performance.
Data Migration Responsibilities
- Lead functional data-migration requirements for Field Service master and transactional data.
- Define source-to-target mappings for customers, customer assets, resources, territories, skills, products, warehouses, agreements, work orders, bookings, service history, and other required data.
- Define transformation, cleansing, validation, reconciliation, and data-quality rules.
- Work with data migration specialists to validate migrated data in Dataverse.
- Support mock migrations, UAT migration cycles, cutover rehearsals, final migration, and post-migration reconciliation.
- Ensure migrated operational and historical data supports required Field Service processes and reporting.
Integration Responsibilities
- Define functional integration requirements between Field Service and Dynamics 365 Sales and Customer Service.
- Define integration requirements with Dynamics 365 Finance & Operations for customers, products, inventory, purchasing, invoicing, and financial transactions.
- Support integrations with external scheduling, telematics, mapping, IoT, inventory, ERP, and service-management platforms.
- Define business rules, ownership, timing, error-handling requirements, and reconciliation requirements for integrated data.
- Work closely with integration architects and developers during design, build, testing, and deployment.
Required Qualifications & Experience
- 7+ years of experience in enterprise applications, field service, service management, CRM/ERP, or business applications consulting.
- Strong hands-on experience implementing Microsoft Dynamics 365 Field Service.
- Proven experience delivering at least one full lifecycle Dynamics 365 Field Service implementation is strongly preferred.
- Strong understanding of work order management, dispatch, scheduling, field technician operations, asset maintenance, and service delivery.
- Experience with Universal Resource Scheduling and Schedule Board configuration.
- Experience with Resource Scheduling Optimization is highly desirable.
- Strong knowledge of Microsoft Dataverse and Power Platform.
- Experience with Dynamics 365 Field Service mobile processes.
- Experience with enterprise data migration and system integration.
- Experience working in Agile/Scrum implementation environments and with Azure DevOps or similar delivery tools.
- Strong requirements gathering, process modelling, functional design, documentation, testing, and stakeholder-management skills.
Data and Analytics Engineer
The Role
The Data and Analytics Engineer is a hands-on technical role developing and maintaining the Azure data warehouse environment, delivering data engineering, data warehousing and analytical report development. The role will also working on other ETL applications and data warehousing functions as needed to enhance and maintain all data used by the company.
Key Responsibilities
- Responsible for building data integrations, pipeline orchestrations, and data warehouse platforms
- Responsible for data documentations, data definitions, reports and visualisations
- Responsible for providing clean and accurate data to the business
- Responsible for the development and design of technical solutions relating to data and integrations
- Supports the team in creating data assets used for reporting and visualization.
- Supports the team and various departments in building and developing data integrations and reports.
- Working with business and technical stakeholders to understand requirements relating to data and analytics initiatives with a focus on delivering business outcomes
- Responsible for designing, developing, testing, documenting, and maintaining data models, reports, and dashboards that meet business needs and requirements
- Designing, developing, testing, documenting, and maintaining data pipelines across a range of technologies that extract, load, combine and transform data from a range of internal and external sources
- Understand and implement data governance requirements that support data and analytics solutions including security, data quality, data classification, trustworthiness, and re-usability
- Collaborating with technical and non-technical stakeholders through a range of forums including but not limited to team members within cross functional delivery teams, data and analytics practice group, and the data and analytics platform team.
Experience & Knowledge
- Three plus years experience in data engineering, data modelling, data warehouse development in cloud environments
- Proficiency in T-SQL, SQL Server, Databricks, PySpark, SSRS, Power BI, Data and dimensional modelling and other related data tools and platforms
- Experience in building and optimizing data pipelines, data models, reports, and dashboards
- Skills and experience ingesting data from various external sources including RDMS (SQL Server, Postgres), SaaS service via RESTful web services, Event sources such as Azure Event Hub, Kafka, and Webhooks
- A broad technical understanding of Information Technology
- Exposure to both on premises and cloud-based platforms
- Excellent verbal and written communication skills, including the ability to capture and explain goals and objectives to business as well as technical leadership.
- Excellent analytical, collaboration and facilitation skills
Penetration Tester
The Penetration Tester role is part of the Penetration Testing Practice within Nexon which provides high quality security services, such as Penetration Testing, Security Consulting, Training, security assessments and audits for Nexon’s new and existing client base. The role will require a broad range of security and technical skills and the ability to exercise excellent judgement, act on priorities, communicate and liaise effectively with clients and co-workers while demonstrating exceptional time and task management.
As a Web Application Penetration Tester, you will work predominantly on web application assessments, API Assessments and mobile application assessments. Additionally, you will have the ability to work in all other areas of penetration testing such as social engineering, network, wireless assessments, reverse engineering, red/blue teaming and so on to have a positive impact on our clients and the company.
What attracts testers to our team, in terms of day to day is our team, our flexible working and the ability to work in all areas of Penetration Testing, testers are not locked into one realm like at other testing firms (but usually are testers specialize in one or two areas)
Key Responsibilities
- Conducting penetration tests on Web Applications, API’s and Mobile Application environments (primary focus).
- Conducting penetration tests on Wired and Wireless networks, AD, ADCS, Cloud and on-premise environments.
- Conduct Social Engineering exercises for our clients, such as Phishing, Vishing, Smishing and physical access testing.
- Provide security guidance and consulting as well as a range of security assessments and awareness training to our clients.
- Completing high quality and tailored reports for all security services provided.
- Delivering of findings presentations to clients.
- Providing mentoring to other team members and greater Nexon staff on Penetration Testing, security services and security expertise.
- Ensuring smooth and structured project management and execution of Penetration Tests for our clients.
- Obtaining certifications such as CREST as required.
Experience & Knowledge
- Proven 2+ years security assessment and penetration testing services experience, with a focus on web applications, API’s and mobile apps. This does not necessarily require commercial experience, if you are involved with bug bounty, hack the box, tryhackme or have other suitable
experience.
- Experience with other areas of Penetration Testing such as Wireless, Network, AD, AAD & ADCS, Social Engineering, and Cloud is also advantageous.
- You will be a person that loves continuously learning, and utilises platforms such as HTB, TryHackMe, CTFs and Bug Bounty.
- Hold certifications such as Burp Suite Certified Practitioner (Highly Desirable), OSCP, CREST (Highly desirable), PNPT &/or CRTP.
- Able to obtain and hold relevant police security clearance.
- Experience in presenting to stakeholders of all levels and tying findings back to business risk.
- Ability to conduct awareness training to stakeholders
Presales Solution Architect, Cloud
Avikans is looking to for an experienced Presales Solution Architect with skills and experience primarily aligned to Cloud solutions (both Private and Public). Additional skillsets in modern workplace, networking, security and end-user compute solutions are also desirable.
The successful candidate will collaborate on, and be responsible for, pre-sales activities for both new business and renewals, across a broad mid-market customer base. They will work both independently and in team scenarios to collaborate with sellers, vendors and business partners throughout the sales process. They will effectively transfer knowledge when handing over their solutions to delivery teams to implement and they will troubleshoot their solutions with the delivery team when problems arise.
Experience with requirements discovery, technology and process recommendations, solutions sizing, developing and costing bills of materials, scoping and estimating professional services, consolidating multi-stream managed services, writing proposals, statements of work and compliance responses as well as responding to RFP’s is critical.
The ability to clearly articulate technical solutions to both technical and non-technical audiences, while aligning the solution’s value with the customer’s requirements is fundamental to the Presales role.
Key Responsibilities
- Navigate technical solution and managed services discussions primarily for Cloud solutions, at times with end-user-compute / modern workplace, network, security and DevOps consideration
- Engage with customers and external stakeholders to understand their priorities, value drivers and needs. Provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex technology and business problems
- Development of scope and high-level designs for Cloud solutions and services including:
- Modern Workplace productivity solutions (Microsoft / Office 365)
- Cloud & Network management (on-premises, private cloud, public cloud)
- Monitoring & Management toolsets
- ITIL Framework and ITSM processes and tools
- Solution design, implementation, migration, transition & onboarding services
- Relationship with Nexon’s specialist services (e.g. Genesys, Cyber Security, Dynamics 365, ServiceNow)
- Facilitate high quality, timely product, subscription, professional services and managed services solution quotes/proposals and statements of work for Customers
- Working to deadlines, in particular when responding to formal time-bound Requests for Proposal (RFP), Request for Tenders (RFT), Expressions of Interest (EOI), etc.
- Cross-functional Collaboration: Collaborate with other departments, such as Project Management, Business Operations, Sales Support, General Managers, and technical SME’s to ensure solution alignment and drive customer success
- Ability to undertake pre-sales engagements, including opportunity identification and qualification, review requirements and size based upon current and/or future state information, define solution architecture, bill of materials, estimate effort, articulate requirement to solution mapping, and prepare quotations, statements of work, RFx responses in conjunction with Nexon Sellers and other stakeholders
- Ability to conduct customer facing workshops with business stakeholders and subject matter experts to assess low areas of maturity, confirm processes, requirements and to articulate priority areas and a recommended approach
- Engage in Presales handover and Customer kick-off meetings to ensure requirements and value drivers are agreed and clearly understood between Customer, PMO and Delivery Teams
- Proactively support delivery teams when issues arise in projects or managed services relating to solutions you have developed
- Contribute to the development of a high performing team that can build trust with the business and our customers to deliver high quality services and effectively navigate through a continually changing technology landscape
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Collaborate on, develop and share standardised or reusable content with the rest of the presales team
Demonstrable Capabilities
Strong grasp of the English language including the ability to:
- Articulate solutions in both technical and non-technical language
- Understand conversational and written context
- Document solutions in a clear and concise manner in proposals
- Respond directly to solution compliance questionnaires in writing
Strong presentation skills, including the ability to:
- Develop a clear and concise presentation
- Present to Customers on the solution’s inclusions, technical architecture, and value
Strong personal and inter-personal skills, such as:
- Managing priorities to meet multiple deadlines and customer expectations in parallel
- Maintaining positive inter-personal relationships with Customers, Management, members of the presales and other teams within Nexon and its business partners or third parties
Strong commercial acumen including the ability to:
- Understand how to calculate both mark-up and margin
- Recognise and sell “value”, without a focus on “price”
- Develop a solution to a budget that brings the best “value” for the available funding
- Challenge an existing perspective on a requirement or solution to assist a customer to consider an alternative or better option
Strong technical acumen, including ability to:
- Whiteboard solutions to communicate architecture or develop conceptual design
- Construct complex solutions comprised of various technologies, professional services and managed services
- Build a demonstration environment to showcase a product, solution or feature
- Demonstrate technical solutions to customers
Experience, Education and Skills
- At least 7 years of experience in a similar role
- Relevant operational or delivery experience is desirable
- Previous professional services project scoping, and managed services scoping experience
- Strong Microsoft Office skills, in particular MS Word, Excel, and PowerPoint
- A relevant tertiary education certificate
- Relevant Solution Architect or Engineering level technical certifications from Public and Private Cloud solution vendors or industry frameworks including:
- AWS
- Microsoft (Azure, M365, Windows, SQL Server, etc.)
- Dell, HPE, Cisco
- VMware
- RedHat
- HashiCorp
- ITIL, ITSM, ISO 270001
- Working knowledge with multiple of the following additional products:
- ITSM tools (e.g. ServiceNow)
- CRM tools (e.g. Microsoft Dynamics 365 CRM)
- Monitoring & RMM tools
Favourable Additional Knowledge
- An understanding of DevOps practices, high-level application architectures and dependency mapping, databases or data platforms
- An understanding of networking fundamentals and solutions from vendors like:
- Cisco, Aruba, or Juniper
- Fortinet, or Palo Alto
- SentinelOne
- An understanding of cloud native and 3rdParty security tools and services such as CSPM, CWPP CIEM CNAPP.
