Job Category: Information Technology

Presales Specialist

Responsibilities

  • Develop Architected solutions for SMB customer opportunities across Cloud, Modern Workplace and Network technology practices.
  • Ability to undertake pre-sales engagements, including opportunity identification and qualification, define solution architecture, bill of materials, estimate effort and prepare quotations and statements of work with Nexon Sales Reps.
  • Common Networking technology use cases where a small solution involves a router, firewall and Carriage Qualification + CPE
  • Small Compute and Backup Software licensing quotations for Microsoft M365 technologies
  • solutions for Public or Nexon Cloud Solutions
  • Building out small managed services quotations aligned to Nexon offerings

Experience & Knowledge

  • 2+ years of experience working in a professional environment
  • Certifications in relevant technology stacks:
                     – Solution Architect or Systems Engineer level
  • Working knowledge in one or multiple of the following technologies (vendors mentioned are preferred but transferrable experience will be considered):
                     – Microsoft (M365 & Azure), HPE, Aruba, Cisco, NetApp, Veeam, Palo Alto, AWS, Fortinet

Server & Infrastructure Monitoring Engineer

Description

This position is responsible for monitoring and assessing potential issues relating to large-scale network, system, application, service, and business activity monitoring solutions. The Infrastructure Monitoring Engineer will monitor all incoming alerts using various tools and perform actions based on predefined instructions. This position includes performing 1st level troubleshooting, manual alert correlation, and resolving issues as required.

Responsibilities

  • 24×7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool and Email.
  • Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
  • Prepare and maintain Documentation, Reports, and provide follow on the status of identified tasks.
  • Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients.
  • Uses technical writing skills to create and maintain Knowledge Base articles. 
  • Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues. 
  • Perform daily health checks (Network, Servers & Applications).

Requirements

  • Bachelors in computer science or equivalent work experience.
  • Minimum 3+ years’ experience administering multiple monitoring systems such as SCOM, SolarWinds, Nimsoft etc.
  • Knowledge of Windows, Linux, Database & Network Infrastructure
  • Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
  • Shows initiative and has a strong desire to share knowledge with others.
  • Attention to detail maintains high-quality work while handling a large volume of alerts.
  • Deep understanding about L2/L3 firewalls, L2/L3 routing and switching.
  • Customer interactions via web emails, ticket system.

 

Modern Workplace Developer

Responsibilities

  • Develop and implement solutions based on our modern workplace technology stack
  • Support customers with any issues which may arise from time to time
  • Assist engaging with customers when required to gather requirements and deliver solutions

Experience

  • A solid foundation in developing web solutions using React and TypeScript
  • Working in a team environment using git repositories for managing code
  • Delivering small and large projects for customers
  • 3+ years developing solutions
  • Working with both agile and waterfall frameworks
  • Ability to implement and deliver solutions creative technical solutions
  • Experience with complex migration solutions and implementations

Must Have

  • Experience in implementing and developing solutions:
    • React (Class and Function components)
    • TypeScript
    • CSS
  • Experience with SharePoint Framework (SPFx) is highly desirable, but if you are great with React and TypeScript we can help you with the SPFx component
  • Communication skills, both written and spoken
  • You enjoy working as part of a collaborative, solutions focused team, but can work well independently
  • You have strong attention to detail but can still see the big picture
  • An interest on both user experience and integration with backend solutions

Nice to Have

  • C# experience
  • SharePoint Framework (SPFx) WebParts and Extensions
  • SharePoint PnP
  • PowerShell
  • Microsoft bot framework
  • Building solutions in Azure, including but not limited to Function Apps, Logic Apps, Storage, Key Vault, APIM, Service Bus
  • Exposure to integrating with Microsoft DataVerse
  • Design and implementation of API’s
  • Custom connectors for Power Platform Power Apps, Power Automate, and Power BI
  • Azure DevOps

Bid Manager

Responsibilities

  • Identifying opportunities for bid submissions and raising them with the bid management team.
  • Conducting research and brainstorming key points to include in the bid.
  • Crafting persuasive and detailed proposals.
  • Performing risk assessments and addressing concerns of clients and company staff.
  • Ensuring all deadlines are met.
  • Liaising with suppliers, vendors, and subcontractors.
  • Keeping track of all costs and managing budgets.
  • Working closely with project managers, design managers, estimators, and senior personnel.
  • Conducting team briefings once bids have been secured.

Requirements

  • Bachelor’s degree in management relevant field
  • Experience as a bid writer is advantageous.
  • Excellent industry knowledge and a willingness to keep up with trends.
  • Superb written and verbal communication skills.
  • Strong teamwork and interpersonal abilities.
  • Excellent analytical and problem-solving skills.
  • Deadline-driven and committed to excellence.
  • Experience – min 3 years

Genesys L1 Support Engineer

Responsibilities

  • Genesys support L1
  • 24/7 environment.
  • Excellent Communication Skills
  • Experience in all modules of Genesys and specifically in production support work.
  • Ability to conduct L1 level troubleshooting on Genesys Modules

 Requirements

  • Responsible for first level troubleshooting, debugging of issues reported by our internal/external customers and providing timely resolution.
  • Good knowledge on CCPlus
  • Minimum 2 – 5 years’ experience
  • Exposure to areas like Genesys, Contact Center

L1 Network Monitoring Engineer

Responsibilities
  • Serve as the first point of contact for customers alerts raised as incidents for all network devices in an organization to ensure highest availability
  • Analyze platform behavior and provide system improvements recommendation to our DevOps team
  • Assist in monthly monitoring reports and submit reports to team lead for review
  • Direct incoming and unresolved issues to the next level of support personnel (Assign critical alerts from monitoring platform to engineers)
  • Escalate critical alerts to appropriate team in charged
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Requirements
Must Have:
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’
  • Ability to work within a team in a fast-paced and constantly changing environment 
  • Ability to follow instructions from the Management team and senior colleagues 
  • Excellent work ethic and attitude
  • Ability to multi-task (e.g., answer additional calls while already working on an issue) 
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Basic understanding of network & security technologies
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Desirable:
  • Previous help/service desk experience is preferred but not required

Network Engineer

Responsibilities

  • Serve as the first point of contact for customers seeking assistance over the phone, email, or ticket.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

 

Requirements

  • Technical or College Degree in Information Technology, or related field, and/or networking certifications (CCNA desirable).
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’.
  • Ability to work within a team in a fast-paced and constantly changing environment .
  • Ability to follow instructions from the Management team and senior colleagues .
  • Ability to work a rotating roster.
  • Excellent work ethic and attitude.
  • Ability to multi-task (e.g., answer additional calls while already working on an issue). 
  • Understanding of networking protocols.
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Solid understanding of network & security technologies.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Previous help/service desk experience is preferred but not required .

 

About You:

  • Client-focused with a commitment to excellent customer service.
  • Ability to work autonomously and as part of a team environment with strong communication and collaboration skills.
  • A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business.
  • Excellent time management skills, attention to detail and process oriented.

Penetration Tester – Webapps Focus

Responsibilities

  • Conducting penetration tests on Web Applications, API’s and Mobile Applications. Environments.
  • Conduct Penetration Testing on wired and wireless networks, Cloud and on-prem environments, Social Engineering exercises, such as Phishing, Vishing, Smishing and physical access testing for our clients.
  • Provide security guidance and consulting as well as a range of security assessments and awareness training to our clients
  • Completing high quality and tailored reports for all security services provided
  • Providing security testing, research and development to continually grow the Security team and our security offerings
  • Providing mentoring to staff on security services and expertise.

 

Requirements

  • Proven 1-2+ years security assessment and penetration testing services experience, with a focus on web applications & API’s. This does not necessarily require commercial experience, if you are involved with bug bounty, hack the box, tryhackme or have other suitable experience.
  • Experience with other areas of Penetration Testing such as Wireless, Network, Social Engineering, and Cloud is also advantageous.
  • Have a passion for continual learning and a willingness to obtain certifications.
  • Broad range of fundamental IT/Networking skills
  • Able to obtain and hold relevant police security clearance
  • Confidence in presenting to stakeholders of all levels and tying findings back to business risk
  • Industry certifications such as CREST (highly desirable), Burp Suite Certified Practitioner (Highly Desirable) CISSP, GPEN, TCM certifications such as PNPT, CPENT, EC-Council, OSCP (highly desirable) etc

Linux Administrator

 Responsibilities
  • Help troubleshoot problems with Linux servers, running various versions of Linux,
  • Engage in continuous testing of new Linux versions and applications on an on-demand basis
  • Perform change control
  • Assist with user management, such as creating accounts for new hires and training seasoned professionals on company policies
  • Install and maintain servers
  • Help automate server maintenance, including running scripts and automated processes
  • Maintain server uptime and network performance
  • Assist with server documentation
  • Maintain server security
  • Ensure all administrative procedures are followed
  • Document all server incidents and outages
Requirements 
  • Bachelor’s degree in Computer Science or a related field
  • 2+ years of Linux System Administration experience
  • Experience with Linux system architecture
  • Experience with Linux-based VPN clients, firewalls, intrusion detection systems, file systems, and authentication
  • Experience with Linux
Skills
  • Postfix
  • Dovecot
  • fail2ban
  • Bind
  • Barracuda
  • DNS hosting
  • Mail hosting
  • Web hosting

Alcatel – Lucent Engineer

Responsibilities

  • Provide technical support to Business Partners certified experts (ACSE)
  • Resolve customer issues escalated by Alcatel-Lucent’s L1 L2 support center related to Alcatel- Lucent’s IP Networking product range (switch/router/WLAN) with sometimes direct assistance on customer site in case of urgent need
  • Understanding of Ethernet and related technologies MPLS-TP/IP, Routing Protocols like OSPF, BGP and ISIS will be plus
  • In depth knowledge of Optical technology and architecture (Long haul, Ultra Long haul, Submarine cable systems, CDC, Datacenter interconnect, fixed/flixible grid network, Coherent Optics etc) is must

 

Skills

  • This position requires exceptional organizational, troubleshooting, and communication skills, as well as patience, persistence, and a desire to help customers achieve success with our products.
  • BS degree, Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science.
  • Certification on Data environment (ALE,Cisco)
  • Knowledge of PC hardware and environment skills (installing and configuring boards, drives, software, Working knowledge of Windows and Linux/Unix)
  • Windows Server
  • Network Security
  • Networking
  • PABX Systems
  • Troubleshooting
  • Cisco System Products
  • Linux/Unix
  • Windows
  • Hardware