Product Renewals Specialist

Overview

The IT Product Renewals Specialist is responsible for managing the renewal process for IT products and services, ensuring a seamless and efficient experience for customers. This role requires a proactive approach to customer engagement, strong analytical skills to manage renewal data, and the ability to collaborate with internal teams to optimize customer retention and satisfaction.

Key Responsibilities
Renewal Management:
  • Manage and drive the renewal process for IT products and services, ensuring timely and accurate renewals.
  • Analyse renewal data to identify trends and areas for improvement.
  • Prepare and deliver renewal quotes to customers.
  • Keep renewals opportunities in CRM up to date
Customer Engagement:
  • Proactively engage with customers to discuss renewal options, address concerns, and provide solutions.
  • Build and maintain strong relationships with customers to enhance retention rates.
  • Provide excellent customer service by responding promptly to inquiries and resolving issues.
Collaboration:
  • Work closely with the sellers and vendors for best outcomes
  • Collaborate with product management to stay informed about product updates and changes that may impact renewals.
Qualifications
  • Proven experience in a renewals, sales, or customer success role, preferably in the IT industry.
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM systems Microsoft Office Suite.
  • Detail-oriented with strong organisational and time management skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications: 
  • Experience with IT products and services, including software and hardware.
  • Familiarity with subscription-based business models

Project Administrator

SKILLS

  • Bachelor’s Degree in English/Communicationsor any related field of study
  • Outstanding written communicationskills
  • Excellent verbal communicationskills, including the ability to effectively communicate requests and instructions to internal and external stakeholder including VIPs
  • Personal presentation that reflects a professional image and the values of the organization
  • Excellent computer literacy with advanced MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Self-driven, highly motivated, reliable and tactful
  • Highly developed organizational skills
  • Very high proficiency MS Projects

EXPERIENCE

  • Strong attention to detail and the ability to multitask and prioritise competing commands
  • Flexibility and adaptability to manage changing work requirements and varying volumes of work
  • Able to work independently while understanding the necessity to communicate and coordinate work efforts with other team members
  • High level of confidentiality and loyalty
  • Highly desirable experience within a Service Management environment
  • Highly desirable experience in ServiceNow

Group Management Accountant

Roles & Responsibilities
  • Monthly management reports to senior management and the board
  • Revenue reporting and variance analysis
  • Profitability and margin analysis
  • Supporting forecasting & budgeting (focus P&L)
  • Other adhoc analysis aimed at review revenue, cost or margin trends in support of improving efficiency
  • Working with the teams in finance, billing and project managements on reviewing project margins (including related balance sheet reconciliations)
  • Assistance in preparation of information for external audits
  • Participation in system & process improvement initiatives
Experience & Personal Attributes sought
  • Minimum of 3-5years of relevant analytical experience
  • Experience with Finance ERP systems, ideally Business Central
  • Advanced skills in handling large quantities of data using tools such as MS Excel, PowerBI
  • Strong quantitative & complex problem-solving abilities
  • Solid commercial acumen
  • Good communication skills and a hands-on attitude
  • Professional qualification as CA, CPA or CFA

Bid Manager

Responsibilities

  • Identifying opportunities for bid submissions and raising them with the bid management team.
  • Conducting research and brainstorming key points to include in the bid.
  • Crafting persuasive and detailed proposals.
  • Performing risk assessments and addressing concerns of clients and company staff.
  • Ensuring all deadlines are met.
  • Liaising with suppliers, vendors, and subcontractors.
  • Keeping track of all costs and managing budgets.
  • Working closely with project managers, design managers, estimators, and senior personnel.
  • Conducting team briefings once bids have been secured.

Requirements

  • Bachelor’s degree in management relevant field
  • Experience as a bid writer is advantageous.
  • Excellent industry knowledge and a willingness to keep up with trends.
  • Superb written and verbal communication skills.
  • Strong teamwork and interpersonal abilities.
  • Excellent analytical and problem-solving skills.
  • Deadline-driven and committed to excellence.
  • Experience – min 3 years

Project Manager

Responsibilities

  • Leading a team of project managers who are in charge of managing each step of a project from start to finish.
  • Reviewing budgets and timelines to ensure that projects are completed within both time and budget.
  • Establishing and maintaining relationships with clients to ensure that they are satisfied with the product or service being delivered.
  • Managing employee performance to ensure that project objectives are met.
  • Training employees on new processes together with new  technologies that will be implemented as part of a new project.
  • Communicating regularly with clients, project managers, and other members of the team to ensure that all parties are up to date on project progress.
  • Managing vendors who are providing materials or services needed for the project.
  • Providing leadership and guidance to team members while ensuring that they meet project deadlines.
  • Assessing project needs while developing solutions that meet client requirements.

 

Requirements

  • Work experience as a Project Manager Administrator, Project Coordinator or similar role.
  • Hands-on experience with flowcharts, technical documentation and schedules.
  • Knowledge of project management software (e.g. Trello or Microsoft Project).
  • Solid organization and time-management skills.
  • Team spirit.
  • BSc in Business Administration or related field.
  • PMP / PRINCE2 certification is a plus.
  • Min 3 years’ Project Manager experience for Junior role.
  • 5 years Project Manager experience for Senior role.