Presales Unified Communications

Responsibilities
  • Develop Architected solutions for SMB customer opportunities across Cloud, Modern Workplace and Network technology practices
  • Responsible for customer technical team relationship development like product manager, sales engineer and professional service teams, and provide technical support for business development of account managers.
  • Ability to undertake pre-sales engagements, including opportunity identification and qualification, define solution architecture, bill of materials, estimate effort and prepare quotations and statements of work with Nexon Sales Reps.
  • Common Networking technology use cases where a small solution involves a router, firewall and Carriage Qualification + CPE
  • Small Compute and Backup Software licensing quotations for Microsoft M365 technologies
Experience & Knowledge
  • At least two years working experience in related positions, experience in unified communication industry or related products is essential.
  • Strong customer understanding, demand analysis ability, sensitive to problems.
  • Basic knowledge on enterprise networking solution such as network design, quality of service, routing & switching, and network firewall.
  • Working knowledge in one or multiple of the following technologies (vendors mentioned are preferred but transferrable experience will be considered): Microsoft (M365 & Azure), HPE, Aruba, Cisco, NetApp, Veeam, Palo Alto, AWS, Fortinet

Network Engineer

Responsibilities

  • Serve as the first point of contact for customers seeking assistance over the phone, email, or ticket.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

 

Requirements

  • Technical or College Degree in Information Technology, or related field, and/or networking certifications (CCNA desirable).
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’.
  • Ability to work within a team in a fast-paced and constantly changing environment .
  • Ability to follow instructions from the Management team and senior colleagues .
  • Ability to work a rotating roster.
  • Excellent work ethic and attitude.
  • Ability to multi-task (e.g., answer additional calls while already working on an issue). 
  • Understanding of networking protocols.
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Solid understanding of network & security technologies.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Previous help/service desk experience is preferred but not required .

 

About You:

  • Client-focused with a commitment to excellent customer service.
  • Ability to work autonomously and as part of a team environment with strong communication and collaboration skills.
  • A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business.
  • Excellent time management skills, attention to detail and process oriented.

Linux Administrator

 Responsibilities
  • Help troubleshoot problems with Linux servers, running various versions of Linux,
  • Engage in continuous testing of new Linux versions and applications on an on-demand basis
  • Perform change control
  • Assist with user management, such as creating accounts for new hires and training seasoned professionals on company policies
  • Install and maintain servers
  • Help automate server maintenance, including running scripts and automated processes
  • Maintain server uptime and network performance
  • Assist with server documentation
  • Maintain server security
  • Ensure all administrative procedures are followed
  • Document all server incidents and outages
Requirements 
  • Bachelor’s degree in Computer Science or a related field
  • 2+ years of Linux System Administration experience
  • Experience with Linux system architecture
  • Experience with Linux-based VPN clients, firewalls, intrusion detection systems, file systems, and authentication
  • Experience with Linux
Skills
  • Postfix
  • Dovecot
  • fail2ban
  • Bind
  • Barracuda
  • DNS hosting
  • Mail hosting
  • Web hosting