Job Type: Full Time

Server & Infrastructure Monitoring Engineer

Description

This position is responsible for monitoring and assessing potential issues relating to large-scale network, system, application, service, and business activity monitoring solutions. The Infrastructure Monitoring Engineer will monitor all incoming alerts using various tools and perform actions based on predefined instructions. This position includes performing 1st level troubleshooting, manual alert correlation, and resolving issues as required.

Responsibilities

  • 24×7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool and Email.
  • Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
  • Prepare and maintain Documentation, Reports, and provide follow on the status of identified tasks.
  • Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients.
  • Uses technical writing skills to create and maintain Knowledge Base articles. 
  • Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues. 
  • Perform daily health checks (Network, Servers & Applications).

Requirements

  • Bachelors in computer science or equivalent work experience.
  • Minimum 3+ years’ experience administering multiple monitoring systems such as SCOM, SolarWinds, Nimsoft etc.
  • Knowledge of Windows, Linux, Database & Network Infrastructure
  • Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
  • Shows initiative and has a strong desire to share knowledge with others.
  • Attention to detail maintains high-quality work while handling a large volume of alerts.
  • Deep understanding about L2/L3 firewalls, L2/L3 routing and switching.
  • Customer interactions via web emails, ticket system.

 

Project Administrator

SKILLS

  • Bachelor’s Degree in English/Communicationsor any related field of study
  • Outstanding written communicationskills
  • Excellent verbal communicationskills, including the ability to effectively communicate requests and instructions to internal and external stakeholder including VIPs
  • Personal presentation that reflects a professional image and the values of the organization
  • Excellent computer literacy with advanced MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Self-driven, highly motivated, reliable and tactful
  • Highly developed organizational skills
  • Very high proficiency MS Projects

EXPERIENCE

  • Strong attention to detail and the ability to multitask and prioritise competing commands
  • Flexibility and adaptability to manage changing work requirements and varying volumes of work
  • Able to work independently while understanding the necessity to communicate and coordinate work efforts with other team members
  • High level of confidentiality and loyalty
  • Highly desirable experience within a Service Management environment
  • Highly desirable experience in ServiceNow

Group Management Accountant

Roles & Responsibilities
  • Monthly management reports to senior management and the board
  • Revenue reporting and variance analysis
  • Profitability and margin analysis
  • Supporting forecasting & budgeting (focus P&L)
  • Other adhoc analysis aimed at review revenue, cost or margin trends in support of improving efficiency
  • Working with the teams in finance, billing and project managements on reviewing project margins (including related balance sheet reconciliations)
  • Assistance in preparation of information for external audits
  • Participation in system & process improvement initiatives
Experience & Personal Attributes sought
  • Minimum of 3-5years of relevant analytical experience
  • Experience with Finance ERP systems, ideally Business Central
  • Advanced skills in handling large quantities of data using tools such as MS Excel, PowerBI
  • Strong quantitative & complex problem-solving abilities
  • Solid commercial acumen
  • Good communication skills and a hands-on attitude
  • Professional qualification as CA, CPA or CFA

Modern Workplace Developer

Responsibilities

  • Develop and implement solutions based on our modern workplace technology stack
  • Support customers with any issues which may arise from time to time
  • Assist engaging with customers when required to gather requirements and deliver solutions

Experience

  • A solid foundation in developing web solutions using React and TypeScript
  • Working in a team environment using git repositories for managing code
  • Delivering small and large projects for customers
  • 3+ years developing solutions
  • Working with both agile and waterfall frameworks
  • Ability to implement and deliver solutions creative technical solutions
  • Experience with complex migration solutions and implementations

Must Have

  • Experience in implementing and developing solutions:
    • React (Class and Function components)
    • TypeScript
    • CSS
  • Experience with SharePoint Framework (SPFx) is highly desirable, but if you are great with React and TypeScript we can help you with the SPFx component
  • Communication skills, both written and spoken
  • You enjoy working as part of a collaborative, solutions focused team, but can work well independently
  • You have strong attention to detail but can still see the big picture
  • An interest on both user experience and integration with backend solutions

Nice to Have

  • C# experience
  • SharePoint Framework (SPFx) WebParts and Extensions
  • SharePoint PnP
  • PowerShell
  • Microsoft bot framework
  • Building solutions in Azure, including but not limited to Function Apps, Logic Apps, Storage, Key Vault, APIM, Service Bus
  • Exposure to integrating with Microsoft DataVerse
  • Design and implementation of API’s
  • Custom connectors for Power Platform Power Apps, Power Automate, and Power BI
  • Azure DevOps

Bid Manager

Responsibilities

  • Identifying opportunities for bid submissions and raising them with the bid management team.
  • Conducting research and brainstorming key points to include in the bid.
  • Crafting persuasive and detailed proposals.
  • Performing risk assessments and addressing concerns of clients and company staff.
  • Ensuring all deadlines are met.
  • Liaising with suppliers, vendors, and subcontractors.
  • Keeping track of all costs and managing budgets.
  • Working closely with project managers, design managers, estimators, and senior personnel.
  • Conducting team briefings once bids have been secured.

Requirements

  • Bachelor’s degree in management relevant field
  • Experience as a bid writer is advantageous.
  • Excellent industry knowledge and a willingness to keep up with trends.
  • Superb written and verbal communication skills.
  • Strong teamwork and interpersonal abilities.
  • Excellent analytical and problem-solving skills.
  • Deadline-driven and committed to excellence.
  • Experience – min 3 years

Marketing Officer

Responsibilities

  • Managing and developing marketing campaigns.
  • Researching and analyzing data to identify and define audiences.
  • Remote operations experience with Global company
  • Conducting promotional activities.
  • Organizing and distributing financial and statistical information.
  • Overseeing campaigns on social media.
  • Evaluating the effectiveness of campaigns.
  • Reporting on trends and statistics across all digital media platforms.
  • Contribute to the execution of marketing and annual sales plan.
  • Assist the Marketing Manager in managing the department’s activities, including preparing budgets and monitoring expenses.
  • Attend and participate in marketing operations or events to increase brand awareness.
  • Establish and implement advertising and promotional campaigns for products or services on various media (social, print, etc.).
  • Collaborate with stakeholders and vendors to boost the effectiveness of marketing strategies and improve the company’s presence.
  • Track and record all marketing activities, implement metrics to evaluate their success and amend marketing measures when necessary. 
  • Create and oversee the distribution and publication of content or marketing materials.
  • Help develop customer research databases.
  • Recognize, study, and assess market patterns, competitor offerings and demographics to identify opportunities for promotion and growth.
  • Use research conclusions and analysis to determine the overall direction on upcoming marketing projects, new services or products and the overall strategy.
  • Closely work with product development team and finance to determine the viability of prospective markets before the product production process.

Requirements

  • Bachelor’s degree in marketing, communications or related.
  • Proven work experience in marketing.
  • Excellent interpersonal skills.
  • Solid knowledge of market research techniques.
  • Thorough knowledge of social media and web analytics.
  • Solid understanding of research techniques.
  • Prior experience as a Marketing Officer or a related role.
  • Solid understanding of marketing techniques and principles as well as market research and statistical data analysis methods.
  • Knowledge of MS Office and marketing software (e.g. CRM, Dynamics, Excel).
  • In-depth knowledge of social media and web analytics.
  • Exemplary organizational and multitasking skills.
  • Outstanding communication and interpersonal skills.
  • Creativity and commercial awareness.
  • Strategic vision and sharp business acumen.
  • Copywriting and graphic/digital design experience preferred.
  • A team player with a customer-oriented approach.
  • BSc/BA in Marketing, Business Administration, or a related field

Genesys L1 Support Engineer

Responsibilities

  • Genesys support L1
  • 24/7 environment.
  • Excellent Communication Skills
  • Experience in all modules of Genesys and specifically in production support work.
  • Ability to conduct L1 level troubleshooting on Genesys Modules

 Requirements

  • Responsible for first level troubleshooting, debugging of issues reported by our internal/external customers and providing timely resolution.
  • Good knowledge on CCPlus
  • Minimum 2 – 5 years’ experience
  • Exposure to areas like Genesys, Contact Center

L1 Network Monitoring Engineer

Responsibilities
  • Serve as the first point of contact for customers alerts raised as incidents for all network devices in an organization to ensure highest availability
  • Analyze platform behavior and provide system improvements recommendation to our DevOps team
  • Assist in monthly monitoring reports and submit reports to team lead for review
  • Direct incoming and unresolved issues to the next level of support personnel (Assign critical alerts from monitoring platform to engineers)
  • Escalate critical alerts to appropriate team in charged
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Requirements
Must Have:
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’
  • Ability to work within a team in a fast-paced and constantly changing environment 
  • Ability to follow instructions from the Management team and senior colleagues 
  • Excellent work ethic and attitude
  • Ability to multi-task (e.g., answer additional calls while already working on an issue) 
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Basic understanding of network & security technologies
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Desirable:
  • Previous help/service desk experience is preferred but not required

Network Engineer

Responsibilities

  • Serve as the first point of contact for customers seeking assistance over the phone, email, or ticket.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

 

Requirements

  • Technical or College Degree in Information Technology, or related field, and/or networking certifications (CCNA desirable).
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’.
  • Ability to work within a team in a fast-paced and constantly changing environment .
  • Ability to follow instructions from the Management team and senior colleagues .
  • Ability to work a rotating roster.
  • Excellent work ethic and attitude.
  • Ability to multi-task (e.g., answer additional calls while already working on an issue). 
  • Understanding of networking protocols.
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Solid understanding of network & security technologies.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Previous help/service desk experience is preferred but not required .

 

About You:

  • Client-focused with a commitment to excellent customer service.
  • Ability to work autonomously and as part of a team environment with strong communication and collaboration skills.
  • A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business.
  • Excellent time management skills, attention to detail and process oriented.

Project Manager

Responsibilities

  • Leading a team of project managers who are in charge of managing each step of a project from start to finish.
  • Reviewing budgets and timelines to ensure that projects are completed within both time and budget.
  • Establishing and maintaining relationships with clients to ensure that they are satisfied with the product or service being delivered.
  • Managing employee performance to ensure that project objectives are met.
  • Training employees on new processes together with new  technologies that will be implemented as part of a new project.
  • Communicating regularly with clients, project managers, and other members of the team to ensure that all parties are up to date on project progress.
  • Managing vendors who are providing materials or services needed for the project.
  • Providing leadership and guidance to team members while ensuring that they meet project deadlines.
  • Assessing project needs while developing solutions that meet client requirements.

 

Requirements

  • Work experience as a Project Manager Administrator, Project Coordinator or similar role.
  • Hands-on experience with flowcharts, technical documentation and schedules.
  • Knowledge of project management software (e.g. Trello or Microsoft Project).
  • Solid organization and time-management skills.
  • Team spirit.
  • BSc in Business Administration or related field.
  • PMP / PRINCE2 certification is a plus.
  • Min 3 years’ Project Manager experience for Junior role.
  • 5 years Project Manager experience for Senior role.