Client Services Representative

Key Responsibilities      
  • Maintain regular contact with existing customers to ensure ongoing customer satisfaction and to identify new sales opportunities.
  • Assist customers with timely and accurate quoting.
  • Develop positive relationships with customers, distributors, and vendors.
  • Secure and grow revenue for existing customers.
  • Qualify company eligibility for renewal of their agreements.
  • Handle both inbound and outbound calls effectively.
  • Achieve and exceed quarterly sales KPIs.
  • Develop and manage a pipeline of opportunities.
  • Identify accounts at risk and create retention strategies, escalating for assistance when required.
  • Achieve and manage effective resolution of customer issues.
Job Requirements
  • Minimum 2 years of technical inside sales experience in the IT industry with a proven, highly successful sales track record through solution-based selling.
  • Self-driven, motivated, passionate, and committed to exceeding sales targets.
  • Experience with contract or renewal sales while exceeding sales quotas.
  • Excellent communication and relationship-building skills.
  • Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Attention to detail and excellent financial acumen.
  • Pro-active and committed to team excellence.
  • A technical background/knowledge would be very highly regarded.
  • Working knowledge of CRM databases.
  • Firm understanding of the Sales Process.
  • Ability to work in a team environment.
Skills & Proficiencies
  • Strong communication and interpersonal skills, capable of maintaining strong relationships with both internal team members and external clients.
  • Basic understanding of sales performance metrics.
  • Excellent organisational and multitasking skills.
  • Proactive, independent worker with the ability to handle multiple priorities in a fast-paced environment.
  • Proficient in Microsoft Office Suite and CRM software.
Job Type: Full Time
Job Location: Colombo
This job is no longer accepting applications.