Responsibilities
- Genesys support L1
- 24/7 environment.
- Excellent Communication Skills
- Experience in all modules of Genesys and specifically in production support work.
- Ability to conduct L1 level troubleshooting on Genesys Modules
Requirements
- Responsible for first level troubleshooting, debugging of issues reported by our internal/external customers and providing timely resolution.
- Good knowledge on CCPlus
- Minimum 2 – 5 years’ experience
- Exposure to areas like Genesys, Contact Center