Genesys L1 Support Engineer

Responsibilities

  • Genesys support L1
  • 24/7 environment.
  • Excellent Communication Skills
  • Experience in all modules of Genesys and specifically in production support work.
  • Ability to conduct L1 level troubleshooting on Genesys Modules

 Requirements

  • Responsible for first level troubleshooting, debugging of issues reported by our internal/external customers and providing timely resolution.
  • Good knowledge on CCPlus
  • Minimum 2 – 5 years’ experience
  • Exposure to areas like Genesys, Contact Center
Job Category: Information Technology
Job Type: Full Time
Job Location: Colombo
This job is no longer accepting applications.