ICT Manager

Responsibilities

  • Lead and manage the IT department, ensuring alignment of IT strategies with business goals and objectives, effective budget management, and optimal delivery of IT services.
  • Providing input as part of the IT Management team in formulating and fine-tuning the organisation’s overall IT strategy
  • Developing and implementing operational IT plans within the division that execute the organisation’s overall IT strategy.
  • Ensuring the development and implementation of IT Strategy remains in alignment with other divisions/region and in accordance with the best practice for quality, project and change management.
  • Implementing a technology capability and framework that will support the efficient and flexible delivery of technology services within Nexon.
  • Successful delivery of critical IT projects, ensuring they are delivered to time, cost and progress is tracked, communicated and escalated as necessary.
  • Effective management of IT infrastructure, assets, and processes, resulting in improved performance and availability of IT services.
  • Overseeing the ongoing maintenance/support of all infrastructure technology, applications and services across the division/region.
  • Strong relationships with internal stakeholders and external vendors to ensure IT needs are met efficiently and effectively.
  • Enhancing the skills and capabilities of the IT team, through training and development to enable them to support the organisation in achieving its strategic objectives.

Experience & Knowledge

  • At least 10 years of experience in IT management or leadership roles, with a strong background in IT infrastructure and operations management
  • Experience in developing and implementing IT strategies, policies, and procedures.
  • Strong budget and cost management skills, with the ability to optimize IT spending while ensuring high-quality services.
  • Experience in managing and developing teams, with a focus on people development and succession planning.
  • Strong knowledge of IT infrastructure technologies, including network, server, storage, and cloud computing.
  • Experience in managing and improving IT service management processes, including incident management, problem management, change management, and service transition.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
  • Experience in vendor management and contract negotiation.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Well-developed project management skills and appreciation.
  • Highly familiar with Microsoft 365 environment; including licensing, structure, and capabilities.
  • Familiarity with security concepts and best practices.
Job Category: Information Technology
Job Type: Full Time
Job Location: Colombo
This job is no longer accepting applications.