Overview
The IT Product Renewals Specialist is responsible for managing the renewal process for IT products and services, ensuring a seamless and efficient experience for customers. This role requires a proactive approach to customer engagement, strong analytical skills to manage renewal data, and the ability to collaborate with internal teams to optimize customer retention and satisfaction.
Key Responsibilities
Renewal Management:
- Manage and drive the renewal process for IT products and services, ensuring timely and accurate renewals.
- Analyse renewal data to identify trends and areas for improvement.
- Prepare and deliver renewal quotes to customers.
- Keep renewals opportunities in CRM up to date
Customer Engagement:
- Proactively engage with customers to discuss renewal options, address concerns, and provide solutions.
- Build and maintain strong relationships with customers to enhance retention rates.
- Provide excellent customer service by responding promptly to inquiries and resolving issues.
Collaboration:
- Work closely with the sellers and vendors for best outcomes
- Collaborate with product management to stay informed about product updates and changes that may impact renewals.
Qualifications
- Proven experience in a renewals, sales, or customer success role, preferably in the IT industry.
- Strong analytical skills and the ability to interpret data to drive decision-making.
- Excellent communication and interpersonal skills.
- Proficiency with CRM systems Microsoft Office Suite.
- Detail-oriented with strong organisational and time management skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience with IT products and services, including software and hardware.
- Familiarity with subscription-based business models