Product Renewals Specialist

Overview

The IT Product Renewals Specialist is responsible for managing the renewal process for IT products and services, ensuring a seamless and efficient experience for customers. This role requires a proactive approach to customer engagement, strong analytical skills to manage renewal data, and the ability to collaborate with internal teams to optimize customer retention and satisfaction.

Key Responsibilities
Renewal Management:
  • Manage and drive the renewal process for IT products and services, ensuring timely and accurate renewals.
  • Analyse renewal data to identify trends and areas for improvement.
  • Prepare and deliver renewal quotes to customers.
  • Keep renewals opportunities in CRM up to date
Customer Engagement:
  • Proactively engage with customers to discuss renewal options, address concerns, and provide solutions.
  • Build and maintain strong relationships with customers to enhance retention rates.
  • Provide excellent customer service by responding promptly to inquiries and resolving issues.
Collaboration:
  • Work closely with the sellers and vendors for best outcomes
  • Collaborate with product management to stay informed about product updates and changes that may impact renewals.
Qualifications
  • Proven experience in a renewals, sales, or customer success role, preferably in the IT industry.
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM systems Microsoft Office Suite.
  • Detail-oriented with strong organisational and time management skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications: 
  • Experience with IT products and services, including software and hardware.
  • Familiarity with subscription-based business models
Job Category: Management
Job Type: Full Time
Job Location: Colombo
This job is no longer accepting applications.