Responsibilities
- Managing day to day inbound sales enquires via phone and tickets
- Supporting the sales team with day to day tasks such as carrier qualification, quote generation and other related sales admin tasks
- Staying up to date with changes in carrier and vendor portal access and tools
- Ensuring all relevant customer information and data is entered and kept updated in IS Systems in order to keep transparent and accessible for reporting, marketing, sales and account management
- Increasing revenue of the portfolio by cross selling, re-contracting and providing a high level of service
- Collaborating with service delivery team, financial and technical teams when required to provide ongoing education to customers regarding our services and products, SLAs, cutover dates and impact carriers have on our service delivery
- Participating in various product and sales training sessions as required, such as external webinars and seminars for the top market products
Skills
- Ability to develop strong positive relationships with peers, customers and suppliers
- Demonstrated ability to provide exceptional customer service
- Dynamics experience desirable
- Excellent communication skills both written and verbal
- Excellent phone manner
- Experience working in telecommunications industry highly regarded
- Highly organized and ability to action requests efficiently and effectively
- Methodical and system centric work approach