Tasks and Responsibilities
- Participating in client workshops, requirement gathering to provide solutions
- Preparing and assisting with functional and technical design workshops and providing input into estimates
- implementing and delivering client solution in adherence to ServiceNow technical best practice and standards
- Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
- Contributing to client engagements both individually and as part of the team
- Ensuring technical deliverables to customers are complete, timely, consistent and of the highest quality
- Working with various clients across commercial to enterprise
- Achieving and maintaining ServiceNow certifications within the various product lines
Skills and Experience
- IT Degree or relevant tertiary education in Computer Science and/or recognised industry qualifications and experience;
- Technical skills in web-based technologies (HTML, CSS, JavaScript, XML, JSON and Web Services)
- Minimum 2 years’ experience working within a software development or platform development role
- Exceptional interpersonal skills, verbal communication and written communication
- High level of attention to detail with pride in the accuracy and presentation of information
- Experience with process flow and data modelling
- Ability to quickly develop an understanding of business processes and demonstrate exceptional problem-solving skills and lateral thinking
- A passion to grow as a consultant and learn how to help customers achieve successful outcomes
- Ability to manage competing priorities in a complex environment and devise creative technical solutions;
- Demonstrated experience in Agile project techniques and the ability to work independently as well as within a large team environment
Preferred/Highly Desirable Skills and Experience
- Consulting experience in a software development discipline
- ServiceNow experience and certifications (Certified System Administrator, Certified Implementation Specialist)
- ITIL Foundations
- Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK)