Client Services Representative

Key Responsibilities      
  • Maintain regular contact with existing customers to ensure ongoing customer satisfaction and to identify new sales opportunities.
  • Assist customers with timely and accurate quoting.
  • Develop positive relationships with customers, distributors, and vendors.
  • Secure and grow revenue for existing customers.
  • Qualify company eligibility for renewal of their agreements.
  • Handle both inbound and outbound calls effectively.
  • Achieve and exceed quarterly sales KPIs.
  • Develop and manage a pipeline of opportunities.
  • Identify accounts at risk and create retention strategies, escalating for assistance when required.
  • Achieve and manage effective resolution of customer issues.
Job Requirements
  • Minimum 2 years of technical inside sales experience in the IT industry with a proven, highly successful sales track record through solution-based selling.
  • Self-driven, motivated, passionate, and committed to exceeding sales targets.
  • Experience with contract or renewal sales while exceeding sales quotas.
  • Excellent communication and relationship-building skills.
  • Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Attention to detail and excellent financial acumen.
  • Pro-active and committed to team excellence.
  • A technical background/knowledge would be very highly regarded.
  • Working knowledge of CRM databases.
  • Firm understanding of the Sales Process.
  • Ability to work in a team environment.
Skills & Proficiencies
  • Strong communication and interpersonal skills, capable of maintaining strong relationships with both internal team members and external clients.
  • Basic understanding of sales performance metrics.
  • Excellent organisational and multitasking skills.
  • Proactive, independent worker with the ability to handle multiple priorities in a fast-paced environment.
  • Proficient in Microsoft Office Suite and CRM software.

Data and Analytics Engineer

The Role

The Data and Analytics Engineer is a hands-on technical role developing and maintaining the Azure data warehouse environment, delivering data engineering, data warehousing and analytical report development.  The role will also working on other ETL applications and data warehousing functions as needed to enhance and maintain all data used by the company.

Key Responsibilities      
  • Responsible for building data integrations, pipeline orchestrations, and data warehouse platforms
  • Responsible for data documentations, data definitions, reports and visualisations
  • Responsible for providing clean and accurate data to the business
  • Responsible for the development and design of technical solutions relating to data and integrations
  • Supports the team in creating data assets used for reporting and visualization.
  • Supports the team and various departments in building and developing data integrations and reports.
  • Working with business and technical stakeholders to understand requirements relating to data and analytics initiatives with a focus on delivering business outcomes
  • Responsible for designing, developing, testing, documenting, and maintaining data models, reports, and dashboards that meet business needs and requirements
  • Designing, developing, testing, documenting, and maintaining data pipelines across a range of technologies that extract, load, combine and transform data from a range of internal and external sources
  • Understand and implement data governance requirements that support data and analytics solutions including security, data quality, data classification, trustworthiness, and re-usability
  • Collaborating with technical and non-technical stakeholders through a range of forums including but not limited to team members within cross functional delivery teams, data and analytics practice group, and the data and analytics platform team.
Experience & Knowledge
  • Three plus years experience in data engineering, data modelling, data warehouse development in cloud environments
  • Proficiency in T-SQL, SQL Server, Databricks, PySpark, SSRS, Power BI, Data and dimensional modelling and other related data tools and platforms
  • Experience in building and optimizing data pipelines, data models, reports, and dashboards
  • Skills and experience ingesting data from various external sources including RDMS (SQL Server, Postgres), SaaS service via RESTful web services, Event sources such as Azure Event Hub, Kafka, and Webhooks
  • A broad technical understanding of Information Technology
  • Exposure to both on premises and cloud-based platforms
  • Excellent verbal and written communication skills, including the ability to capture and explain goals and objectives to business as well as technical leadership.
  • Excellent analytical, collaboration and facilitation skills

Solution Architect

The Role                                        
  • The Solution Architect is responsible for supporting technical pre-sales opportunities. With a focus on pursuing opportunities, this will involve working with clients to define their requirements, demonstrate technologies and propose suitable solutions.
  • Working in conjunction with the CSA sales teams, the Solution Architect will be responsible for producing all technical inputs required for qualified proposals (for example; proposal content, architecture diagrams, work statements, service estimates, bill of materials, assumptions/caveats). The Solution Architect may also retain ongoing involvement with certain key client engagements through design work, quality assurance / governance of deliverables from a technical standpoint and resolution of major architectural issues that are escalated.
  • The Solution Architect will work particularly closely with the PMSA, Sales Operations, Client Services and Service Delivery teams, along with the consultants and engineers who deliver the solutions. Whilst post-sales delivery personnel and vendors can occasionally be leveraged as subject matter experts, the Solution Architect is expected to be predominately self-sufficient.
The Technologies
  • The Solution Architect will have detailed working knowledge of most technologies below to fulfil the role:
  1. Physical and Virtual Server infrastructure – Rack Mounted and Blade Servers, VMware and HyperV Virtualisation
  2. Storage Solutions and Connectivity – DAS, NAS and SAN, SAS, Fibre Channel, iSCSI and Converged network architectures
  3. Hyper-converged – Scale out platforms
  4. Services – Solution Implementation, Managed Services
  • The Solution Architect will have detailed working knowledge across the following vendors with respect to the technologies noted above:
  1. HP
  2. VMware
  3. Microsoft
  4. CommVault
  5. Citrix
  6. Cisco
The Capabilities

The ideal Solution Architect must maintain:

  • A proven record of delivering technical pre-sales engagements to clients with exemplary attention to detail
  • High quality solution design skills (architecture, bill of materials, work statements)
  • A strong relationship with sales teams to prepare proposals and deliver presentations/demonstrations
  • Commercial awareness and sound interpersonal, verbal, written and presentation skills
  • An ability to work in a team, deliver quality outcomes, share knowledge and align with best practice
  • A personal interest with ability to learn and understand new and emerging technologies and solutions
  • HP Business Partner Solution Architect (BPSA) accreditation

Penetration Tester

The Penetration Tester role is part of the Penetration Testing Practice within Nexon which provides high quality security services, such as Penetration Testing, Security Consulting, Training, security assessments and audits for Nexon’s new and existing client base. The role will require a broad range of security and technical skills and the ability to exercise excellent judgement, act on priorities, communicate and liaise effectively with clients and co-workers while demonstrating exceptional time and task management.

As a Web Application Penetration Tester, you will work predominantly on web application assessments, API Assessments and mobile application assessments. Additionally, you will have the ability to work in all other areas of penetration testing such as social engineering, network, wireless assessments, reverse engineering, red/blue teaming and so on to have a positive impact on our clients and the company.

What attracts testers to our team, in terms of day to day is our team, our flexible working and the ability to work in all areas of Penetration Testing, testers are not locked into one realm like at other testing firms (but usually are testers specialize in one or two areas)

Key Responsibilities
  • Conducting penetration tests on Web Applications, API’s and Mobile Application environments (primary focus).
  • Conducting penetration tests on Wired and Wireless networks, AD, ADCS, Cloud and on-premise environments.
  • Conduct Social Engineering exercises for our clients, such as Phishing, Vishing, Smishing and physical access testing.
  • Provide security guidance and consulting as well as a range of security assessments and awareness training to our clients.
  • Completing high quality and tailored reports for all security services provided.
  • Delivering of findings presentations to clients.
  • Providing mentoring to other team members and greater Nexon staff on Penetration Testing, security services and security expertise.
  • Ensuring smooth and structured project management and execution of Penetration Tests for our clients.
  • Obtaining certifications such as CREST as required.
Experience & Knowledge
  • Proven 2+ years security assessment and penetration testing services experience, with a focus on web applications, API’s and mobile apps. This does not necessarily require commercial experience, if you are involved with bug bounty, hack the box, tryhackme or have other suitable
    experience.
  • Experience with other areas of Penetration Testing such as Wireless, Network, AD, AAD & ADCS, Social Engineering, and Cloud is also advantageous.
  • You will be a person that loves continuously learning, and utilises platforms such as HTB, TryHackMe, CTFs and Bug Bounty.
  • Hold certifications such as Burp Suite Certified Practitioner (Highly Desirable), OSCP, CREST (Highly desirable), PNPT &/or CRTP.
  • Able to obtain and hold relevant police security clearance.
  • Experience in presenting to stakeholders of all levels and tying findings back to business risk.
  • Ability to conduct awareness training to stakeholders

Presales Solution Architect, Cloud

Avikans is looking to for an experienced Presales Solution Architect with skills and experience primarily aligned to Cloud solutions (both Private and Public).  Additional skillsets in modern workplace, networking, security and end-user compute solutions are also desirable.

The successful candidate will collaborate on, and be responsible for, pre-sales activities for both new business and renewals, across a broad mid-market customer base.  They will work both independently and in team scenarios to collaborate with sellers, vendors and business partners throughout the sales process.  They will effectively transfer knowledge when handing over their solutions to delivery teams to implement and they will troubleshoot their solutions with the delivery team when problems arise.

Experience with requirements discovery, technology and process recommendations, solutions sizing, developing and costing bills of materials, scoping and estimating professional services, consolidating multi-stream managed services, writing proposals, statements of work and compliance responses as well as responding to RFP’s is critical. 

The ability to clearly articulate technical solutions to both technical and non-technical audiences, while aligning the solution’s value with the customer’s requirements is fundamental to the Presales role.

Key Responsibilities
  • Navigate technical solution and managed services discussions primarily for Cloud solutions, at times with end-user-compute / modern workplace, network, security and DevOps consideration
  • Engage with customers and external stakeholders to understand their priorities, value drivers and needs. Provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex technology and business problems
  • Development of scope and high-level designs for Cloud solutions and services including:
  1. Modern Workplace productivity solutions (Microsoft / Office 365)
  2. Cloud & Network management (on-premises, private cloud, public cloud)
  3. Monitoring & Management toolsets
  4. ITIL Framework and ITSM processes and tools
  5. Solution design, implementation, migration, transition & onboarding services
  6. Relationship with Nexon’s specialist services (e.g. Genesys, Cyber Security, Dynamics 365, ServiceNow)
  • Facilitate high quality, timely product, subscription, professional services and managed services solution quotes/proposals and statements of work for Customers
  • Working to deadlines, in particular when responding to formal time-bound Requests for Proposal (RFP), Request for Tenders (RFT), Expressions of Interest (EOI), etc.
  • Cross-functional Collaboration: Collaborate with other departments, such as Project Management, Business Operations, Sales Support, General Managers, and technical SME’s to ensure solution alignment and drive customer success
  • Ability to undertake pre-sales engagements, including opportunity identification and qualification, review requirements and size based upon current and/or future state information, define solution architecture, bill of materials, estimate effort, articulate requirement to solution mapping, and prepare quotations, statements of work, RFx responses in conjunction with Nexon Sellers and other stakeholders
  • Ability to conduct customer facing workshops with business stakeholders and subject matter experts to assess low areas of maturity, confirm processes, requirements and to articulate priority areas and a recommended approach
  • Engage in Presales handover and Customer kick-off meetings to ensure requirements and value drivers are agreed and clearly understood between Customer, PMO and Delivery Teams
  • Proactively support delivery teams when issues arise in projects or managed services relating to solutions you have developed
  • Contribute to the development of a high performing team that can build trust with the business and our customers to deliver high quality services and effectively navigate through a continually changing technology landscape
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Collaborate on, develop and share standardised or reusable content with the rest of the presales team
Demonstrable Capabilities

Strong grasp of the English language including the ability to:

  • Articulate solutions in both technical and non-technical language
  • Understand conversational and written context
  • Document solutions in a clear and concise manner in proposals
  • Respond directly to solution compliance questionnaires in writing

Strong presentation skills, including the ability to:

  • Develop a clear and concise presentation
  • Present to Customers on the solution’s inclusions, technical architecture, and value

Strong personal and inter-personal skills, such as:

  • Managing priorities to meet multiple deadlines and customer expectations in parallel
  • Maintaining positive inter-personal relationships with Customers, Management, members of the presales and other teams within Nexon and its business partners or third parties

Strong commercial acumen including the ability to:

  • Understand how to calculate both mark-up and margin
  • Recognise and sell “value”, without a focus on “price”
  • Develop a solution to a budget that brings the best “value” for the available funding
  • Challenge an existing perspective on a requirement or solution to assist a customer to consider an alternative or better option

Strong technical acumen, including ability to:

  • Whiteboard solutions to communicate architecture or develop conceptual design
  • Construct complex solutions comprised of various technologies, professional services and managed services
  • Build a demonstration environment to showcase a product, solution or feature
  • Demonstrate technical solutions to customers
Experience, Education and Skills
  • At least 7 years of experience in a similar role
  • Relevant operational or delivery experience is desirable
  • Previous professional services project scoping, and managed services scoping experience
  • Strong Microsoft Office skills, in particular MS Word, Excel, and PowerPoint
  • A relevant tertiary education certificate
  • Relevant Solution Architect or Engineering level technical certifications from Public and Private Cloud solution vendors or industry frameworks including:
  1. AWS
  2. Microsoft (Azure, M365, Windows, SQL Server, etc.)
  3. Dell, HPE, Cisco
  4. VMware
  5. RedHat
  6. HashiCorp
  7. ITIL, ITSM, ISO 270001
  • Working knowledge with multiple of the following additional products:
  1. ITSM tools (e.g. ServiceNow)
  2. CRM tools (e.g. Microsoft Dynamics 365 CRM)
  3. Monitoring & RMM tools
Favourable Additional Knowledge
  • An understanding of DevOps practices, high-level application architectures and dependency mapping, databases or data platforms
  • An understanding of networking fundamentals and solutions from vendors like:
  1. Cisco, Aruba, or Juniper
  2. Fortinet, or Palo Alto
  3. SentinelOne
  • An understanding of cloud native and 3rdParty security tools and services such as CSPM, CWPP CIEM CNAPP.

Digital Marketing Specialist

Overview

As a Digital Marketer, you will be responsible for managing all end-to-end demand generation programs, including all inbound activities such as maintaining and optimising our website, leads management, overseeing content management and nurture streams, and spearheading outbound marketing activities like social selling. You will work closely with stakeholders, manage budgets, and ensure the timely delivery of marketing programs. Additionally, you will report on and share insights into program success.

Key Responsibilities
Demand Generation:
  • Develop and implement comprehensive demand generation strategies to drive leads and customer acquisition.
  • Create, manage, and optimise campaigns across various digital channels (e.g., email, social media, search engines).
  • Track and analyze campaign performance, adjusting tactics to maximise ROI.
Website Management:
  • Maintain and optimise the company website to ensure a seamless user experience.
  • Manage website content, ensuring it is up-to-date, engaging, and aligned with SEO best practices.
  • Monitor website analytics and implement improvements based on data insights.
Content Management:
  • Develop and manage a content calendar, ensuring timely creation and publication of content.
  • Collaborate with internal and external writers, designers, and other stakeholders to produce high-quality content. This also includes you composing content yourself.
  • Optimise content for SEO and audience engagement.
Nurture Streams and Social Selling:
  • Create and manage nurture streams to guide leads through the sales funnel.
  • Develop and implement social selling strategies to engage with prospects and customers on social media platforms.
  • Monitor and respond to social media interactions, fostering positive relationships with the audience.
Stakeholder Liaison and Budget Management:
  • Work closely with internal stakeholders to understand business goals and align marketing strategies accordingly.
  • Manage marketing budgets, ensuring effective allocation of resources and timely delivery of projects.
Reporting and Insights:
  • Generate regular reports on the performance of digital marketing programs.
  • Analyse data to derive insights and recommendations for future strategies.
  • Present findings and insights to the marketing team and other stakeholders.
Qualifications
  • Bachelor’s degree in marketing, Communications, or a related field.
  • 4+ years of experience in digital marketing, demand generation, or a similar role.
  • Proven experience in managing and optimising websites and content management.
  • Previous experience in technology or B2B services ideal.
  • Strong knowledge of SEO, SEM, email marketing, social media marketing, and web analytics.
  • Proficiency in marketing automation tools and CRM systems.
  • Excellent project management skills with the ability to manage multiple tasks and meet deadlines.
  • Strong analytical skills and the ability to derive actionable insights from data.
  • Excellent communication and interpersonal skills.
  • Knowledge of the latest digital marketing trends and technologies.
  • Certification in Google Analytics, Google AdWords, or similar.

Product Renewals Specialist

Overview

The IT Product Renewals Specialist is responsible for managing the renewal process for IT products and services, ensuring a seamless and efficient experience for customers. This role requires a proactive approach to customer engagement, strong analytical skills to manage renewal data, and the ability to collaborate with internal teams to optimize customer retention and satisfaction.

Key Responsibilities
Renewal Management:
  • Manage and drive the renewal process for IT products and services, ensuring timely and accurate renewals.
  • Analyse renewal data to identify trends and areas for improvement.
  • Prepare and deliver renewal quotes to customers.
  • Keep renewals opportunities in CRM up to date
Customer Engagement:
  • Proactively engage with customers to discuss renewal options, address concerns, and provide solutions.
  • Build and maintain strong relationships with customers to enhance retention rates.
  • Provide excellent customer service by responding promptly to inquiries and resolving issues.
Collaboration:
  • Work closely with the sellers and vendors for best outcomes
  • Collaborate with product management to stay informed about product updates and changes that may impact renewals.
Qualifications
  • Proven experience in a renewals, sales, or customer success role, preferably in the IT industry.
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM systems Microsoft Office Suite.
  • Detail-oriented with strong organisational and time management skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications: 
  • Experience with IT products and services, including software and hardware.
  • Familiarity with subscription-based business models

Technical Billing Analyst

Overview

The Technical Billing Analyst is responsible for ensuring accurate and timely billing of our technical solutions to customers. They play a critical role in maintaining financial integrity by having a detailed understanding of customer contracts, knowledge of in scope and additional billable tasks, and familiarity with the technical solutions we deliver.

Key Responsibilities
  • Analyse Customer Contracts: Thoroughly review and understand the terms and conditions of customer contracts to identify all billable items
  • Billing System Management: Ensure that our billing systems and processes accurately reflect the services provided to customers, including any additional billable tasks as per the contract agreements
  • Technical Solutions Knowledge: Maintain up-to-date knowledge of the technical solutions provided to customers, ensuring that all deliverables are covered within our billing systems
  • Collaboration: Work closely with the sales, operations, and technical teams to gather necessary information and resolve any discrepancies in billing
  • Reporting: Generate billing reports and provide insights to management on the billing status of customer accounts
  • Continuous Improvement: Identify and recommend improvements to billing processes and systems to increase efficiency and accuracy
  • Compliance: Ensure compliance with all relevant laws, regulations, and company policies related to billing and contracts
Qualifications and Skills 
  • At least 3 years of experience in billing, invoicing, or accounting, preferably in a technical or IT environment
  • Strong knowledge of customer contracts, billing systems, and accounting principles and practices
  • Proficient in Microsoft Office, especially Excel, and other billing software and tools.
  • Skills in or willingness to learn Microsoft Dynamics 365 – Business Central, Binary Stream and ServiceNow software platforms
  • Excellent communication, interpersonal, and customer service skills
  • High attention to detail, accuracy, and quality
  • Ability to work independently and as part of a team
  • Ability to handle multiple tasks and prioritize effectively
  • Ability to analyse data and provide insights and recommendations
  • Ability to adapt to changing business needs and customer requirements
  • Ability to prioritise and meet deadlines

Power BI Developer

 

Responsibilities

  • Designing and developing BI reports and dashboards
  • Understanding the business requirements
  • Designing the data model
  • Developing visualizations that provide actionable insights

Skills

  • Power BI proficiency
  • Data modeling
  • SQL and DAX

Accounts Payable

Duties and Responsibility
  • Entering invoices into the accounts payable system.
  • Processing payments.
  • Filing and maintaining supplier records.
  • Checking and verifying invoices.
  • Preparing cheques for payment.
  • Managing the end-to-end accounts payable process.
  • Working in an automated environment to streamline process.
  • Performing other ad hoc tasks as required by their supervisor.
Job Requirements
  • Ability to work accounting concepts.
  • Strong interpersonal, problem solving and planning skills.
  • Ability to manage time and energy in an efficient, effective and organized manner.
  • Proficient in Microsoft Office and Accounting tools.
  • Ability to maintain strict adherence to confidentiality requirements.
  • Ability to independently and as part of the team.