Job Location: Colombo

Penetration Tester

The Penetration Tester role is part of the Penetration Testing Practice within Nexon which provides high quality security services, such as Penetration Testing, Security Consulting, Training, security assessments and audits for Nexon’s new and existing client base. The role will require a broad range of security and technical skills and the ability to exercise excellent judgement, act on priorities, communicate and liaise effectively with clients and co-workers while demonstrating exceptional time and task management.

As a Web Application Penetration Tester, you will work predominantly on web application assessments, API Assessments and mobile application assessments. Additionally, you will have the ability to work in all other areas of penetration testing such as social engineering, network, wireless assessments, reverse engineering, red/blue teaming and so on to have a positive impact on our clients and the company.

What attracts testers to our team, in terms of day to day is our team, our flexible working and the ability to work in all areas of Penetration Testing, testers are not locked into one realm like at other testing firms (but usually are testers specialize in one or two areas)

Key Responsibilities
  • Conducting penetration tests on Web Applications, API’s and Mobile Application environments (primary focus).
  • Conducting penetration tests on Wired and Wireless networks, AD, ADCS, Cloud and on-premise environments.
  • Conduct Social Engineering exercises for our clients, such as Phishing, Vishing, Smishing and physical access testing.
  • Provide security guidance and consulting as well as a range of security assessments and awareness training to our clients.
  • Completing high quality and tailored reports for all security services provided.
  • Delivering of findings presentations to clients.
  • Providing mentoring to other team members and greater Nexon staff on Penetration Testing, security services and security expertise.
  • Ensuring smooth and structured project management and execution of Penetration Tests for our clients.
  • Obtaining certifications such as CREST as required.
Experience & Knowledge
  • Proven 2+ years security assessment and penetration testing services experience, with a focus on web applications, API’s and mobile apps. This does not necessarily require commercial experience, if you are involved with bug bounty, hack the box, tryhackme or have other suitable
    experience.
  • Experience with other areas of Penetration Testing such as Wireless, Network, AD, AAD & ADCS, Social Engineering, and Cloud is also advantageous.
  • You will be a person that loves continuously learning, and utilises platforms such as HTB, TryHackMe, CTFs and Bug Bounty.
  • Hold certifications such as Burp Suite Certified Practitioner (Highly Desirable), OSCP, CREST (Highly desirable), PNPT &/or CRTP.
  • Able to obtain and hold relevant police security clearance.
  • Experience in presenting to stakeholders of all levels and tying findings back to business risk.
  • Ability to conduct awareness training to stakeholders

Presales Solution Architect, Cloud

Avikans is looking to for an experienced Presales Solution Architect with skills and experience primarily aligned to Cloud solutions (both Private and Public).  Additional skillsets in modern workplace, networking, security and end-user compute solutions are also desirable.

The successful candidate will collaborate on, and be responsible for, pre-sales activities for both new business and renewals, across a broad mid-market customer base.  They will work both independently and in team scenarios to collaborate with sellers, vendors and business partners throughout the sales process.  They will effectively transfer knowledge when handing over their solutions to delivery teams to implement and they will troubleshoot their solutions with the delivery team when problems arise.

Experience with requirements discovery, technology and process recommendations, solutions sizing, developing and costing bills of materials, scoping and estimating professional services, consolidating multi-stream managed services, writing proposals, statements of work and compliance responses as well as responding to RFP’s is critical. 

The ability to clearly articulate technical solutions to both technical and non-technical audiences, while aligning the solution’s value with the customer’s requirements is fundamental to the Presales role.

Key Responsibilities
  • Navigate technical solution and managed services discussions primarily for Cloud solutions, at times with end-user-compute / modern workplace, network, security and DevOps consideration
  • Engage with customers and external stakeholders to understand their priorities, value drivers and needs. Provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex technology and business problems
  • Development of scope and high-level designs for Cloud solutions and services including:
  1. Modern Workplace productivity solutions (Microsoft / Office 365)
  2. Cloud & Network management (on-premises, private cloud, public cloud)
  3. Monitoring & Management toolsets
  4. ITIL Framework and ITSM processes and tools
  5. Solution design, implementation, migration, transition & onboarding services
  6. Relationship with Nexon’s specialist services (e.g. Genesys, Cyber Security, Dynamics 365, ServiceNow)
  • Facilitate high quality, timely product, subscription, professional services and managed services solution quotes/proposals and statements of work for Customers
  • Working to deadlines, in particular when responding to formal time-bound Requests for Proposal (RFP), Request for Tenders (RFT), Expressions of Interest (EOI), etc.
  • Cross-functional Collaboration: Collaborate with other departments, such as Project Management, Business Operations, Sales Support, General Managers, and technical SME’s to ensure solution alignment and drive customer success
  • Ability to undertake pre-sales engagements, including opportunity identification and qualification, review requirements and size based upon current and/or future state information, define solution architecture, bill of materials, estimate effort, articulate requirement to solution mapping, and prepare quotations, statements of work, RFx responses in conjunction with Nexon Sellers and other stakeholders
  • Ability to conduct customer facing workshops with business stakeholders and subject matter experts to assess low areas of maturity, confirm processes, requirements and to articulate priority areas and a recommended approach
  • Engage in Presales handover and Customer kick-off meetings to ensure requirements and value drivers are agreed and clearly understood between Customer, PMO and Delivery Teams
  • Proactively support delivery teams when issues arise in projects or managed services relating to solutions you have developed
  • Contribute to the development of a high performing team that can build trust with the business and our customers to deliver high quality services and effectively navigate through a continually changing technology landscape
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Collaborate on, develop and share standardised or reusable content with the rest of the presales team
Demonstrable Capabilities

Strong grasp of the English language including the ability to:

  • Articulate solutions in both technical and non-technical language
  • Understand conversational and written context
  • Document solutions in a clear and concise manner in proposals
  • Respond directly to solution compliance questionnaires in writing

Strong presentation skills, including the ability to:

  • Develop a clear and concise presentation
  • Present to Customers on the solution’s inclusions, technical architecture, and value

Strong personal and inter-personal skills, such as:

  • Managing priorities to meet multiple deadlines and customer expectations in parallel
  • Maintaining positive inter-personal relationships with Customers, Management, members of the presales and other teams within Nexon and its business partners or third parties

Strong commercial acumen including the ability to:

  • Understand how to calculate both mark-up and margin
  • Recognise and sell “value”, without a focus on “price”
  • Develop a solution to a budget that brings the best “value” for the available funding
  • Challenge an existing perspective on a requirement or solution to assist a customer to consider an alternative or better option

Strong technical acumen, including ability to:

  • Whiteboard solutions to communicate architecture or develop conceptual design
  • Construct complex solutions comprised of various technologies, professional services and managed services
  • Build a demonstration environment to showcase a product, solution or feature
  • Demonstrate technical solutions to customers
Experience, Education and Skills
  • At least 7 years of experience in a similar role
  • Relevant operational or delivery experience is desirable
  • Previous professional services project scoping, and managed services scoping experience
  • Strong Microsoft Office skills, in particular MS Word, Excel, and PowerPoint
  • A relevant tertiary education certificate
  • Relevant Solution Architect or Engineering level technical certifications from Public and Private Cloud solution vendors or industry frameworks including:
  1. AWS
  2. Microsoft (Azure, M365, Windows, SQL Server, etc.)
  3. Dell, HPE, Cisco
  4. VMware
  5. RedHat
  6. HashiCorp
  7. ITIL, ITSM, ISO 270001
  • Working knowledge with multiple of the following additional products:
  1. ITSM tools (e.g. ServiceNow)
  2. CRM tools (e.g. Microsoft Dynamics 365 CRM)
  3. Monitoring & RMM tools
Favourable Additional Knowledge
  • An understanding of DevOps practices, high-level application architectures and dependency mapping, databases or data platforms
  • An understanding of networking fundamentals and solutions from vendors like:
  1. Cisco, Aruba, or Juniper
  2. Fortinet, or Palo Alto
  3. SentinelOne
  • An understanding of cloud native and 3rdParty security tools and services such as CSPM, CWPP CIEM CNAPP.

Digital Marketing Specialist

Overview

As a Digital Marketer, you will be responsible for managing all end-to-end demand generation programs, including all inbound activities such as maintaining and optimising our website, leads management, overseeing content management and nurture streams, and spearheading outbound marketing activities like social selling. You will work closely with stakeholders, manage budgets, and ensure the timely delivery of marketing programs. Additionally, you will report on and share insights into program success.

Key Responsibilities
Demand Generation:
  • Develop and implement comprehensive demand generation strategies to drive leads and customer acquisition.
  • Create, manage, and optimise campaigns across various digital channels (e.g., email, social media, search engines).
  • Track and analyze campaign performance, adjusting tactics to maximise ROI.
Website Management:
  • Maintain and optimise the company website to ensure a seamless user experience.
  • Manage website content, ensuring it is up-to-date, engaging, and aligned with SEO best practices.
  • Monitor website analytics and implement improvements based on data insights.
Content Management:
  • Develop and manage a content calendar, ensuring timely creation and publication of content.
  • Collaborate with internal and external writers, designers, and other stakeholders to produce high-quality content. This also includes you composing content yourself.
  • Optimise content for SEO and audience engagement.
Nurture Streams and Social Selling:
  • Create and manage nurture streams to guide leads through the sales funnel.
  • Develop and implement social selling strategies to engage with prospects and customers on social media platforms.
  • Monitor and respond to social media interactions, fostering positive relationships with the audience.
Stakeholder Liaison and Budget Management:
  • Work closely with internal stakeholders to understand business goals and align marketing strategies accordingly.
  • Manage marketing budgets, ensuring effective allocation of resources and timely delivery of projects.
Reporting and Insights:
  • Generate regular reports on the performance of digital marketing programs.
  • Analyse data to derive insights and recommendations for future strategies.
  • Present findings and insights to the marketing team and other stakeholders.
Qualifications
  • Bachelor’s degree in marketing, Communications, or a related field.
  • 4+ years of experience in digital marketing, demand generation, or a similar role.
  • Proven experience in managing and optimising websites and content management.
  • Previous experience in technology or B2B services ideal.
  • Strong knowledge of SEO, SEM, email marketing, social media marketing, and web analytics.
  • Proficiency in marketing automation tools and CRM systems.
  • Excellent project management skills with the ability to manage multiple tasks and meet deadlines.
  • Strong analytical skills and the ability to derive actionable insights from data.
  • Excellent communication and interpersonal skills.
  • Knowledge of the latest digital marketing trends and technologies.
  • Certification in Google Analytics, Google AdWords, or similar.

Product Renewals Specialist

Overview

The IT Product Renewals Specialist is responsible for managing the renewal process for IT products and services, ensuring a seamless and efficient experience for customers. This role requires a proactive approach to customer engagement, strong analytical skills to manage renewal data, and the ability to collaborate with internal teams to optimize customer retention and satisfaction.

Key Responsibilities
Renewal Management:
  • Manage and drive the renewal process for IT products and services, ensuring timely and accurate renewals.
  • Analyse renewal data to identify trends and areas for improvement.
  • Prepare and deliver renewal quotes to customers.
  • Keep renewals opportunities in CRM up to date
Customer Engagement:
  • Proactively engage with customers to discuss renewal options, address concerns, and provide solutions.
  • Build and maintain strong relationships with customers to enhance retention rates.
  • Provide excellent customer service by responding promptly to inquiries and resolving issues.
Collaboration:
  • Work closely with the sellers and vendors for best outcomes
  • Collaborate with product management to stay informed about product updates and changes that may impact renewals.
Qualifications
  • Proven experience in a renewals, sales, or customer success role, preferably in the IT industry.
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM systems Microsoft Office Suite.
  • Detail-oriented with strong organisational and time management skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications: 
  • Experience with IT products and services, including software and hardware.
  • Familiarity with subscription-based business models

Technical Billing Analyst

Overview

The Technical Billing Analyst is responsible for ensuring accurate and timely billing of our technical solutions to customers. They play a critical role in maintaining financial integrity by having a detailed understanding of customer contracts, knowledge of in scope and additional billable tasks, and familiarity with the technical solutions we deliver.

Key Responsibilities
  • Analyse Customer Contracts: Thoroughly review and understand the terms and conditions of customer contracts to identify all billable items
  • Billing System Management: Ensure that our billing systems and processes accurately reflect the services provided to customers, including any additional billable tasks as per the contract agreements
  • Technical Solutions Knowledge: Maintain up-to-date knowledge of the technical solutions provided to customers, ensuring that all deliverables are covered within our billing systems
  • Collaboration: Work closely with the sales, operations, and technical teams to gather necessary information and resolve any discrepancies in billing
  • Reporting: Generate billing reports and provide insights to management on the billing status of customer accounts
  • Continuous Improvement: Identify and recommend improvements to billing processes and systems to increase efficiency and accuracy
  • Compliance: Ensure compliance with all relevant laws, regulations, and company policies related to billing and contracts
Qualifications and Skills 
  • At least 3 years of experience in billing, invoicing, or accounting, preferably in a technical or IT environment
  • Strong knowledge of customer contracts, billing systems, and accounting principles and practices
  • Proficient in Microsoft Office, especially Excel, and other billing software and tools.
  • Skills in or willingness to learn Microsoft Dynamics 365 – Business Central, Binary Stream and ServiceNow software platforms
  • Excellent communication, interpersonal, and customer service skills
  • High attention to detail, accuracy, and quality
  • Ability to work independently and as part of a team
  • Ability to handle multiple tasks and prioritize effectively
  • Ability to analyse data and provide insights and recommendations
  • Ability to adapt to changing business needs and customer requirements
  • Ability to prioritise and meet deadlines

Power BI Developer

 

Responsibilities

  • Designing and developing BI reports and dashboards
  • Understanding the business requirements
  • Designing the data model
  • Developing visualizations that provide actionable insights

Skills

  • Power BI proficiency
  • Data modeling
  • SQL and DAX

Accounts Payable

Duties and Responsibility
  • Entering invoices into the accounts payable system.
  • Processing payments.
  • Filing and maintaining supplier records.
  • Checking and verifying invoices.
  • Preparing cheques for payment.
  • Managing the end-to-end accounts payable process.
  • Working in an automated environment to streamline process.
  • Performing other ad hoc tasks as required by their supervisor.
Job Requirements
  • Ability to work accounting concepts.
  • Strong interpersonal, problem solving and planning skills.
  • Ability to manage time and energy in an efficient, effective and organized manner.
  • Proficient in Microsoft Office and Accounting tools.
  • Ability to maintain strict adherence to confidentiality requirements.
  • Ability to independently and as part of the team.

CX Delivery Engineer (L2 or L3)

Position Overview
  • A CX (Customer Experience) Delivery Engineer plays a crucial role in ensuring the successful implementation and delivery of customer experience solutions. The primary focus is on designing, configuring, and deploying systems and technologies that enhance the overall customer experience.
  • You will be expected to work as part of the overall Customer Experience (CX) team, learning from others, and providing your own insights and knowledge to others in the team.
  • The job description for a CX Delivery Engineer include the following responsibilities and qualifications:
Responsibilities
Solution Design
  • Collaborate with cross-functional teams to understand customer requirements and design effective CX solutions.
  • Develop and document technical specifications and system architectures for CX projects.
Configuration and Customisation
  • Configure and customise customer experience platforms and technologies to meet specific client needs.
  • Implement and integrate third-party tools and systems to enhance the overall customer experience projects.
Implementation and Deployment   
  • Lead the implementation and deployment of customer experience solutions.
  • Ensure that the delivery of solutions aligns with project timelines and meets quality standards.
Testing and Quality assurance
  • Conduct thorough testing of CX solutions to identify and remediate any issues.
  • Implement quality assurance processes to ensure optimal performance and user satisfaction.
Collaboration
  • Work closely with project managers, developers, and other contributors to ensure seamless collaboration and communication through the project life cycle.
  • Provide technical expertise and support to internal and external teams.
Documentation
  • Create and maintain comprehensive documentation for implemented solutions, configurations, and processes.
Continuous Improvement
  • Stay updated on industry trends and best practices in CX technology.
  • Proactively identify opportunities for process improvement and efficiency gains.
Experience & Knowledge
  • Bachelor’s degree in computer science, information technology or a related field.
  • Previous experience in similar role with a focus on CX delivery.
  • Hands-on experience and with the implementation and customisation of CX solutions.
  • Certification on any of the following CCaaS platforms; Genesys Cloud, Zoom, Nice, Verint and other relevant technologies.
  • Familiarity with integration between CCaaS and CRM systems (e.g. Salesforce, Dynamics365, etc.)
  • Experience with AWS services preferrable (S3, Lambda, CloudWatch, CloudFront, Transcribe, etc.)
  • Understanding of Node.js and/or Python preferrable.
  • A friendly demeanour and “can do” attitude with a desire to drive a successful outcome.
  • Customer-focused mindset with a strong commitment to provide exceptional service.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Flexibility to adapt to changing project requirements and priorities.
  • Ability to thrive in a dynamic and fast-paced environment.
  • Excellent verbal & written communication skills.
  • Excellent analytical and problem-solving skills.

Project Coordinator

The role:
  • We are seeking an experienced Project Coordinator to assist with documentation, meeting management, project task tracking, and using time management skills to help the team stay on track. This includes co-ordinating resources, third-party contractors, or consultants, to assist with the delivery of projects to plan.
  • Projects will carry agreed value and time constraints which must be delivered in line with the “Nexon Project Management Methodology” which is based upon “Prince 2”.
  • The highly sought-after candidate that we are seeking for this dynamic, highly autonomous role will possess;
  • Outstanding Stakeholder Management and Engagement Skills (internally & externally)
  • Qualifications in PRINCE2 Project Management Methodology is highly desirable
  • Strong attention to detail
  • Excellent Communication skills (both verbal & written)
  • Thorough familiarity with word processing, spreadsheet, and project scheduling computer applications
  • Ability to work effectively as a team member and independently,
  • Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and long-term deadlines
  • Demonstrated experience in budget and financial management
  • Excellent critical and creative thinking and analytical skills
Key Responsibilities:
  • Manage resource allocation through online resource management tool.
  • Provide financial reports at project closure or at agreed project “milestones”.
  • Ensure the project management tracking tool is up to date and regular status reports submitted to management
  • Attend customer site as necessary to deliver project outcomes.
  • Maintain records for all official meetings (agendas and minutes).
  • Complete project hand over to the Nexon team ensuring all deliverables are correctly accounted for. This will include but not be limited to, site diagrams, “as built plans”, customer contact details, contractual SLA’s, completion exception report etc.
  • Attend team and corporate meetings as required.
  • To attend meetings and training as required.

SharePoint Consultant Developer

Roles & Responsibilities

As a Developer, you will:

  • Develop and implement solutions based on our modern workplace technology stack
  • Support customers with any issues which may arise from time to time
  • Assist engaging with customers when required to gather requirements and deliver solutions
Experience
  • Expert knowledge in:
  • Microsoft’s productivity, engagement, and collaboration solutions SharePoint and MS Teams
  • Power Platform including Power Apps, Power Automate, and Power BI
  • Development experience:
  • C# Development skills
  • An understanding of SharePoint development including Framework (SPFx)
  • A solid foundation in developing web solutions using React and TypeScript
  • Working in a team environment using git repositories for managing code
  • Delivering small and large projects for customers
  • 5+ years developing solutions
  • Working with both agile and waterfall frameworks
  • Ability to implement and deliver solutions creative technical solutions
  • Experience with complex migration solutions and implementations
Must Have
  • C# experience
  • Experience in implementing and developing solutions:
  • React (Class and Function components)
  • TypeScript
  • CSS
  • Experience with SharePoint Development including Framework (SPFx)
  • Strong understanding of SQL Server
  • Experience in working with Dataverse and D365 Entity model
  • Communication skills, both written and spoken
Consultant / Developer – Job Description
  • You enjoy working as part of a collaborative, solutions focused team, but can work well independently
  • You have strong attention to detail but can still see the big picture
  • An interest on both user experience and integration with backend solutions
Nice to Have
  • PowerShell
  • Microsoft bot framework
  • Building solutions in Azure, including but not limited to Function Apps, Logic Apps,
  • Storage, Key Vault, APIM, Service Bus
  • Design and implementation of API’s
  • Custom connectors for Power Platform Power Apps, Power Automate, and Power BI
  • Azure DevOps