Job Location: Colombo

L1 Network Monitoring Engineer

Responsibilities
  • Serve as the first point of contact for customers alerts raised as incidents for all network devices in an organization to ensure highest availability
  • Analyze platform behavior and provide system improvements recommendation to our DevOps team
  • Assist in monthly monitoring reports and submit reports to team lead for review
  • Direct incoming and unresolved issues to the next level of support personnel (Assign critical alerts from monitoring platform to engineers)
  • Escalate critical alerts to appropriate team in charged
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Requirements
Must Have:
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’
  • Ability to work within a team in a fast-paced and constantly changing environment 
  • Ability to follow instructions from the Management team and senior colleagues 
  • Excellent work ethic and attitude
  • Ability to multi-task (e.g., answer additional calls while already working on an issue) 
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Basic understanding of network & security technologies
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Desirable:
  • Previous help/service desk experience is preferred but not required

Network Engineer

Responsibilities

  • Serve as the first point of contact for customers seeking assistance over the phone, email, or ticket.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

 

Requirements

  • Technical or College Degree in Information Technology, or related field, and/or networking certifications (CCNA desirable).
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’.
  • Ability to work within a team in a fast-paced and constantly changing environment .
  • Ability to follow instructions from the Management team and senior colleagues .
  • Ability to work a rotating roster.
  • Excellent work ethic and attitude.
  • Ability to multi-task (e.g., answer additional calls while already working on an issue). 
  • Understanding of networking protocols.
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Solid understanding of network & security technologies.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Previous help/service desk experience is preferred but not required .

 

About You:

  • Client-focused with a commitment to excellent customer service.
  • Ability to work autonomously and as part of a team environment with strong communication and collaboration skills.
  • A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business.
  • Excellent time management skills, attention to detail and process oriented.

Project Manager

Responsibilities

  • Leading a team of project managers who are in charge of managing each step of a project from start to finish.
  • Reviewing budgets and timelines to ensure that projects are completed within both time and budget.
  • Establishing and maintaining relationships with clients to ensure that they are satisfied with the product or service being delivered.
  • Managing employee performance to ensure that project objectives are met.
  • Training employees on new processes together with new  technologies that will be implemented as part of a new project.
  • Communicating regularly with clients, project managers, and other members of the team to ensure that all parties are up to date on project progress.
  • Managing vendors who are providing materials or services needed for the project.
  • Providing leadership and guidance to team members while ensuring that they meet project deadlines.
  • Assessing project needs while developing solutions that meet client requirements.

 

Requirements

  • Work experience as a Project Manager Administrator, Project Coordinator or similar role.
  • Hands-on experience with flowcharts, technical documentation and schedules.
  • Knowledge of project management software (e.g. Trello or Microsoft Project).
  • Solid organization and time-management skills.
  • Team spirit.
  • BSc in Business Administration or related field.
  • PMP / PRINCE2 certification is a plus.
  • Min 3 years’ Project Manager experience for Junior role.
  • 5 years Project Manager experience for Senior role.

Penetration Tester – Webapps Focus

Responsibilities

  • Conducting penetration tests on Web Applications, API’s and Mobile Applications. Environments.
  • Conduct Penetration Testing on wired and wireless networks, Cloud and on-prem environments, Social Engineering exercises, such as Phishing, Vishing, Smishing and physical access testing for our clients.
  • Provide security guidance and consulting as well as a range of security assessments and awareness training to our clients
  • Completing high quality and tailored reports for all security services provided
  • Providing security testing, research and development to continually grow the Security team and our security offerings
  • Providing mentoring to staff on security services and expertise.

 

Requirements

  • Proven 1-2+ years security assessment and penetration testing services experience, with a focus on web applications & API’s. This does not necessarily require commercial experience, if you are involved with bug bounty, hack the box, tryhackme or have other suitable experience.
  • Experience with other areas of Penetration Testing such as Wireless, Network, Social Engineering, and Cloud is also advantageous.
  • Have a passion for continual learning and a willingness to obtain certifications.
  • Broad range of fundamental IT/Networking skills
  • Able to obtain and hold relevant police security clearance
  • Confidence in presenting to stakeholders of all levels and tying findings back to business risk
  • Industry certifications such as CREST (highly desirable), Burp Suite Certified Practitioner (Highly Desirable) CISSP, GPEN, TCM certifications such as PNPT, CPENT, EC-Council, OSCP (highly desirable) etc

Senior Payroll Accountant

Responsibilities

 

  • Calculating employee earnings and deductions
  • Maintaining and updating accurate payroll documents
  • Updating payroll and accounting files, general ledger, and tax documents
  • Overseeing the payment of paid and unpaid leaves
  • Resolving any payroll related issues and employee queries
  • Calculating and processing holiday deductions and overtime earnings
  • Undertaking payroll audits
  • Preparing tax reports on time
  • Adhering to State and Federal regulations when carrying out payroll accounting practices
  • Regularly updating payroll systems
  • Keeping a tab on employee timesheets and leaves
  • Performing accurate tax deductions
  • Reviewing company payroll system and suggesting improvements
  • Ensuring employee salaries are transferred to respective bank accounts in a timely manner

 

Requirements

 

  • Must have Preceda Payroll system experience
  • Bachelor’s degree in Accounting, Finance, or a related field
  • Minimum 3 Excellent organizational skills and attention to detail.
  •  years of experience in the Accounting field as a Payroll Accountant
  • A certificated Payroll Professional is desirable
  • Complete knowledge of accounting practices and Government regulations
  • Excellent accounting and computer skills
  • Strong mathematical skills
  • Having an eye for detail
  • Good time management and organizational skills
  • Ability to maintain the confidentiality of sensitive information
  • Good communication skills
  • Impressive analytical and problem-solving skills
  • Good organizational skills and an ability to work to deadlines

Linux Administrator

 Responsibilities
  • Help troubleshoot problems with Linux servers, running various versions of Linux,
  • Engage in continuous testing of new Linux versions and applications on an on-demand basis
  • Perform change control
  • Assist with user management, such as creating accounts for new hires and training seasoned professionals on company policies
  • Install and maintain servers
  • Help automate server maintenance, including running scripts and automated processes
  • Maintain server uptime and network performance
  • Assist with server documentation
  • Maintain server security
  • Ensure all administrative procedures are followed
  • Document all server incidents and outages
Requirements 
  • Bachelor’s degree in Computer Science or a related field
  • 2+ years of Linux System Administration experience
  • Experience with Linux system architecture
  • Experience with Linux-based VPN clients, firewalls, intrusion detection systems, file systems, and authentication
  • Experience with Linux
Skills
  • Postfix
  • Dovecot
  • fail2ban
  • Bind
  • Barracuda
  • DNS hosting
  • Mail hosting
  • Web hosting

Alcatel – Lucent Engineer

Responsibilities

  • Provide technical support to Business Partners certified experts (ACSE)
  • Resolve customer issues escalated by Alcatel-Lucent’s L1 L2 support center related to Alcatel- Lucent’s IP Networking product range (switch/router/WLAN) with sometimes direct assistance on customer site in case of urgent need
  • Understanding of Ethernet and related technologies MPLS-TP/IP, Routing Protocols like OSPF, BGP and ISIS will be plus
  • In depth knowledge of Optical technology and architecture (Long haul, Ultra Long haul, Submarine cable systems, CDC, Datacenter interconnect, fixed/flixible grid network, Coherent Optics etc) is must

 

Skills

  • This position requires exceptional organizational, troubleshooting, and communication skills, as well as patience, persistence, and a desire to help customers achieve success with our products.
  • BS degree, Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science.
  • Certification on Data environment (ALE,Cisco)
  • Knowledge of PC hardware and environment skills (installing and configuring boards, drives, software, Working knowledge of Windows and Linux/Unix)
  • Windows Server
  • Network Security
  • Networking
  • PABX Systems
  • Troubleshooting
  • Cisco System Products
  • Linux/Unix
  • Windows
  • Hardware

Microsoft Dynamics 365 : CE

Responsibilities

  • Producing documentation; including test plans, scripts and progress reports. 
  • Executing test scripts in both a manual and automated fashion. 
  • Managing issues identified via interfacing with both the build and customer team. 
  • Operating in a team environment, contributing to delivery, problem solving and team culture.

 

Requirements

  • Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements
  • Offering a consultative approach and listening to client requirements while still leading the client with guidance based on your experience 
  • Advising business users on best practices for D365 solution development or integration processes
  • Designing, developing, testing, deploying and documenting D365 solutions, and facilitating these activities in a team environment
  • Estimating task durations and management of resource time
  • Ensuring consistent release management, change management and project approval processes
  • Utilising 3rd party tools such as XRMToolbox for D365 administration if required
  • Creating and coordinating the delivery of customisations including plug-ins, C#, JavaScript, .NET and HTML
  • Maintain code repository including VSTS / DevOps source control and backlog
  • Integration of D365 with other systems using Power Automate Flows, SSIS, Logic Apps and other products in the Power Platform
  • Developing SSRS reports using Microsoft SQL and FetchXML
  • Working closely with BI project teams or other resources for completion of projects related to D365
  • 2+ years of experience in Dynamics 365
  • Experience in customisations / plug-ins including C#, JavaScript, .NET and  HTML
  • Experience with D365 API, REST/ODATA and SOAP endpoints
  • Excellent written and communication skills, primarily to articulate technical specifications
  • Experience working with consulting services industry

Software Engineer for Cyber Security

Sales Support Consultant