Job Location: Colombo

Genesys Engineer

Roles and Responsibilities

  • Experience 4+ Years
  • Administration of Genesys Contact Center. Create call flows, route points, add new users, check system logs, etc.
  • Collaborate with Genesys Professional Services and subject matter experts in installing and troubleshooting Genesys components
  • Provide on-call support to users by handling Service Requests and Incidents related to Genesys
  • Providing extensive experience with Genesys products (ORS,URS, Composer, SIP Server, ICON, INFOMART, Pulse, GAAP other).
  • Documenting design and build to enhance the technical documentation of solution.
  • Genesys routing and support implementation experience.
  • Strong knowledge of configuration and implementation of Genesys Framework.
  • Strong knowledge of GMS & Digital eService
  • Good knowledge of Genesys Infomart reporting.
  • Good knowledge of Genesys Workforce Management.
  • Conceptualizing and developing prototypes quickly in working with the product and architect.
  • Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.
  • Experience in leading/solutioning transformations from legacy to Genesys omnichannel CTI/IVR/contact center setup
  • Contributing to the development of application design and coding standards and ensuring adherence across teams to said standards
  • Strong Knowledge on SIP infrastructure, Genesys Administrator, Genesys Administrator Extension(GAX), Agent Configurations (CME), Universal Routing Server (URS), and Genesys Workspace Desktop Edition (WDE)
  • Additional advantage with experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and Universal Routing Server (URS)
  • A strong customer focus, with the drive and attitude to go “above-and-beyond” to deliver on commitments.

 

People Experience Advisor

Responsibilities

  • Liaising with recruitment to arrange the supply of contractors as required
  • Coordinate the on boarding and off boarding process for contractors; includes organising access in various systems
  • Maintain relevant data relating to contractors within Nexon
  • Develop and deliver requested information and HR analytics for reporting purposes
  • Partner with key stakeholders to assist in relocation of offshore resources to Australia when required
  • Manage all aspects of contractor communication, including all HR matters throughout the contractor life cycle
  • Assist in the administration of all HR compliance obligations
  • Prepare and submit people reports, including gender reporting and ad hoc reporting
  • Ensure the quality and compliance of HR documentation with appropriate storage
  • Assisting the People Experience Team with various activities including employment contracts and changes to employment conditions
  • Providing meaningful advice and guidance including but not limited to legislative requirements, recruitment, performance management, remuneration and benefits.
  • Supporting internal and external inquiries and requests related to the HR department
  • Implementing key related policies, procedures and processes
  • Provide further assistance to the Chief People Officer and other members of the team as required

 Qualifications

  • Relevant degree in Human Resources or related discipline or TAFE diploma in Human Resources
  • 5+ years’ experience in HR administration for a medium to large organisation

Skills & Attributes

  • A natural curiosity to learn more and proactively find the information you need from stakeholders across the business
  • Have a quality-orientation, checking all tasks, outputs and processes for accuracy and quality, and seek to make improvements with a high attention to detail
  • Able to work effectively taking ownership of allocated task & responsibilities yet work cross functionally and as part of the team
  • Ability to manage highly confidential information and process employee data with the ultimate discretion
  • Outstanding time management skills and the ability to prioritise tasks and handle competing deadlines in a high-volume environment
  • Keen sense of initiative by being a self-starter, with a proactive approach to tasks and collaborations
  • Well-developed computer skills across Microsoft Office applications (i.e. Word, Excel and PowerPoint.)
  • Outstanding written and verbal communication skills
  • Capability to work with leaders at different levels of seniority within a business
  • Ability to learn new systems and software easily, previous experience with SAP Success Factors highly regarded

Presales Specialist

Responsibilities

  • Develop Architected solutions for SMB customer opportunities across Cloud, Modern Workplace and Network technology practices.
  • Ability to undertake pre-sales engagements, including opportunity identification and qualification, define solution architecture, bill of materials, estimate effort and prepare quotations and statements of work with Nexon Sales Reps.
  • Common Networking technology use cases where a small solution involves a router, firewall and Carriage Qualification + CPE
  • Small Compute and Backup Software licensing quotations for Microsoft M365 technologies
  • solutions for Public or Nexon Cloud Solutions
  • Building out small managed services quotations aligned to Nexon offerings

Experience & Knowledge

  • 2+ years of experience working in a professional environment
  • Certifications in relevant technology stacks:
                     – Solution Architect or Systems Engineer level
  • Working knowledge in one or multiple of the following technologies (vendors mentioned are preferred but transferrable experience will be considered):
                     – Microsoft (M365 & Azure), HPE, Aruba, Cisco, NetApp, Veeam, Palo Alto, AWS, Fortinet

Server & Infrastructure Monitoring Engineer

Description

This position is responsible for monitoring and assessing potential issues relating to large-scale network, system, application, service, and business activity monitoring solutions. The Infrastructure Monitoring Engineer will monitor all incoming alerts using various tools and perform actions based on predefined instructions. This position includes performing 1st level troubleshooting, manual alert correlation, and resolving issues as required.

Responsibilities

  • 24×7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool and Email.
  • Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
  • Prepare and maintain Documentation, Reports, and provide follow on the status of identified tasks.
  • Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients.
  • Uses technical writing skills to create and maintain Knowledge Base articles. 
  • Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues. 
  • Perform daily health checks (Network, Servers & Applications).

Requirements

  • Bachelors in computer science or equivalent work experience.
  • Minimum 3+ years’ experience administering multiple monitoring systems such as SCOM, SolarWinds, Nimsoft etc.
  • Knowledge of Windows, Linux, Database & Network Infrastructure
  • Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
  • Shows initiative and has a strong desire to share knowledge with others.
  • Attention to detail maintains high-quality work while handling a large volume of alerts.
  • Deep understanding about L2/L3 firewalls, L2/L3 routing and switching.
  • Customer interactions via web emails, ticket system.

 

Project Administrator

SKILLS

  • Bachelor’s Degree in English/Communicationsor any related field of study
  • Outstanding written communicationskills
  • Excellent verbal communicationskills, including the ability to effectively communicate requests and instructions to internal and external stakeholder including VIPs
  • Personal presentation that reflects a professional image and the values of the organization
  • Excellent computer literacy with advanced MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Self-driven, highly motivated, reliable and tactful
  • Highly developed organizational skills
  • Very high proficiency MS Projects

EXPERIENCE

  • Strong attention to detail and the ability to multitask and prioritise competing commands
  • Flexibility and adaptability to manage changing work requirements and varying volumes of work
  • Able to work independently while understanding the necessity to communicate and coordinate work efforts with other team members
  • High level of confidentiality and loyalty
  • Highly desirable experience within a Service Management environment
  • Highly desirable experience in ServiceNow

Group Management Accountant

Roles & Responsibilities
  • Monthly management reports to senior management and the board
  • Revenue reporting and variance analysis
  • Profitability and margin analysis
  • Supporting forecasting & budgeting (focus P&L)
  • Other adhoc analysis aimed at review revenue, cost or margin trends in support of improving efficiency
  • Working with the teams in finance, billing and project managements on reviewing project margins (including related balance sheet reconciliations)
  • Assistance in preparation of information for external audits
  • Participation in system & process improvement initiatives
Experience & Personal Attributes sought
  • Minimum of 3-5years of relevant analytical experience
  • Experience with Finance ERP systems, ideally Business Central
  • Advanced skills in handling large quantities of data using tools such as MS Excel, PowerBI
  • Strong quantitative & complex problem-solving abilities
  • Solid commercial acumen
  • Good communication skills and a hands-on attitude
  • Professional qualification as CA, CPA or CFA

Modern Workplace Developer

Responsibilities

  • Develop and implement solutions based on our modern workplace technology stack
  • Support customers with any issues which may arise from time to time
  • Assist engaging with customers when required to gather requirements and deliver solutions

Experience

  • A solid foundation in developing web solutions using React and TypeScript
  • Working in a team environment using git repositories for managing code
  • Delivering small and large projects for customers
  • 3+ years developing solutions
  • Working with both agile and waterfall frameworks
  • Ability to implement and deliver solutions creative technical solutions
  • Experience with complex migration solutions and implementations

Must Have

  • Experience in implementing and developing solutions:
    • React (Class and Function components)
    • TypeScript
    • CSS
  • Experience with SharePoint Framework (SPFx) is highly desirable, but if you are great with React and TypeScript we can help you with the SPFx component
  • Communication skills, both written and spoken
  • You enjoy working as part of a collaborative, solutions focused team, but can work well independently
  • You have strong attention to detail but can still see the big picture
  • An interest on both user experience and integration with backend solutions

Nice to Have

  • C# experience
  • SharePoint Framework (SPFx) WebParts and Extensions
  • SharePoint PnP
  • PowerShell
  • Microsoft bot framework
  • Building solutions in Azure, including but not limited to Function Apps, Logic Apps, Storage, Key Vault, APIM, Service Bus
  • Exposure to integrating with Microsoft DataVerse
  • Design and implementation of API’s
  • Custom connectors for Power Platform Power Apps, Power Automate, and Power BI
  • Azure DevOps

Bid Manager

Responsibilities

  • Identifying opportunities for bid submissions and raising them with the bid management team.
  • Conducting research and brainstorming key points to include in the bid.
  • Crafting persuasive and detailed proposals.
  • Performing risk assessments and addressing concerns of clients and company staff.
  • Ensuring all deadlines are met.
  • Liaising with suppliers, vendors, and subcontractors.
  • Keeping track of all costs and managing budgets.
  • Working closely with project managers, design managers, estimators, and senior personnel.
  • Conducting team briefings once bids have been secured.

Requirements

  • Bachelor’s degree in management relevant field
  • Experience as a bid writer is advantageous.
  • Excellent industry knowledge and a willingness to keep up with trends.
  • Superb written and verbal communication skills.
  • Strong teamwork and interpersonal abilities.
  • Excellent analytical and problem-solving skills.
  • Deadline-driven and committed to excellence.
  • Experience – min 3 years

Marketing Officer

Responsibilities

  • Managing and developing marketing campaigns.
  • Researching and analyzing data to identify and define audiences.
  • Remote operations experience with Global company
  • Conducting promotional activities.
  • Organizing and distributing financial and statistical information.
  • Overseeing campaigns on social media.
  • Evaluating the effectiveness of campaigns.
  • Reporting on trends and statistics across all digital media platforms.
  • Contribute to the execution of marketing and annual sales plan.
  • Assist the Marketing Manager in managing the department’s activities, including preparing budgets and monitoring expenses.
  • Attend and participate in marketing operations or events to increase brand awareness.
  • Establish and implement advertising and promotional campaigns for products or services on various media (social, print, etc.).
  • Collaborate with stakeholders and vendors to boost the effectiveness of marketing strategies and improve the company’s presence.
  • Track and record all marketing activities, implement metrics to evaluate their success and amend marketing measures when necessary. 
  • Create and oversee the distribution and publication of content or marketing materials.
  • Help develop customer research databases.
  • Recognize, study, and assess market patterns, competitor offerings and demographics to identify opportunities for promotion and growth.
  • Use research conclusions and analysis to determine the overall direction on upcoming marketing projects, new services or products and the overall strategy.
  • Closely work with product development team and finance to determine the viability of prospective markets before the product production process.

Requirements

  • Bachelor’s degree in marketing, communications or related.
  • Proven work experience in marketing.
  • Excellent interpersonal skills.
  • Solid knowledge of market research techniques.
  • Thorough knowledge of social media and web analytics.
  • Solid understanding of research techniques.
  • Prior experience as a Marketing Officer or a related role.
  • Solid understanding of marketing techniques and principles as well as market research and statistical data analysis methods.
  • Knowledge of MS Office and marketing software (e.g. CRM, Dynamics, Excel).
  • In-depth knowledge of social media and web analytics.
  • Exemplary organizational and multitasking skills.
  • Outstanding communication and interpersonal skills.
  • Creativity and commercial awareness.
  • Strategic vision and sharp business acumen.
  • Copywriting and graphic/digital design experience preferred.
  • A team player with a customer-oriented approach.
  • BSc/BA in Marketing, Business Administration, or a related field

Genesys L1 Support Engineer

Responsibilities

  • Genesys support L1
  • 24/7 environment.
  • Excellent Communication Skills
  • Experience in all modules of Genesys and specifically in production support work.
  • Ability to conduct L1 level troubleshooting on Genesys Modules

 Requirements

  • Responsible for first level troubleshooting, debugging of issues reported by our internal/external customers and providing timely resolution.
  • Good knowledge on CCPlus
  • Minimum 2 – 5 years’ experience
  • Exposure to areas like Genesys, Contact Center