Job Location: Colombo

Microsoft Dynamics CRM Developer

Responsibilities
  • Perform other duties generally expected of administrative staff personnel
  • Lead Practice Council
  • Define and Develop Partnerships
  • Skill Inventory
  • Produce key project management deliverables such as project charters, project plans, resource plans, risk mitigation plans, change management plans
  • Help with CRM business development and thought leadership
  • Develop, implement and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to meet schedule, budget and quality goals
  • Establish and support knowledge-management repositories
  • Develop and implement change-management processes
  • Engage partners with onshore, offshore and near-shore workforces
Qualifications
  • Adept at delivering white-boarding and architectural design sessions for customers
  • Involved in planning of system and development deployment responsible for performing analysis to identify if applications meet software compliance standards
  • Expert SRS report writing and data schema knowledge using SQL and FetchXML
  • Strong interpersonal skills and ability to interact with clients in a professional manner
  • Obtain and maintain Microsoft certifications
  • Proven design, planning and implementation experience with Dynamics CRM

Sales Support Officer

Responsibilities
  • Managing day to day inbound sales enquires via phone and tickets
  • Supporting the sales team with day to day tasks such as carrier qualification, quote generation and other related sales admin tasks
  • Staying up to date with changes in carrier and vendor portal access and tools
  • Ensuring all relevant customer information and data is entered and kept updated in IS Systems in order to keep transparent and accessible for reporting, marketing, sales and account management
  • Increasing revenue of the portfolio by cross selling, re-contracting and providing a high level of service
  • Collaborating with service delivery team, financial and technical teams when required to provide ongoing education to customers regarding our services and products, SLAs, cutover dates and impact carriers have on our service delivery 
  • Participating in various product and sales training sessions as required, such as external webinars and seminars for the top market products
Skills
  • Ability to develop strong positive relationships with peers, customers and suppliers
  • Demonstrated ability to provide exceptional customer service
  • Dynamics experience desirable
  • Excellent communication skills both written and verbal
  • Excellent phone manner
  • Experience working in telecommunications industry highly regarded
  • Highly organized and ability to action requests efficiently and effectively
  • Methodical and system centric work approach

Technical Analyst

RESPONSIBILITIES
  • Analyse and map process flows and system data flows and associated life cycle events
  • Capture data requirements, functional and technical specifications, data flows and mappings, user guides, best practices, and configuration settings
  • Translate business requirements from stakeholders into technical solutions and maintain the integrity of business-critical systems
  • Proactively identify and address delivery/technical issues and challenges in order to ensure business outcomes are delivered.
  • Development and design of technical solutions relating to data and business systems
  • Integration of systems and other technologies, ensuring they are efficient and meets operational needs
  • Training and knowledge transfers to business stakeholders
  • Collaborate with systems team, business stakeholders, system integrators and vendors to ensure changes to all system processes are done effectively
  • Management of all data integrations and processes (eg API, web services, etc)
SKILLS
  • Experience in gathering requirements and translating these to detailed user stories
  • Experience with Cloud technologies (eg Azure,AWS, etc)
  • Flexibility and adaptability, responding quickly when situations and priorities change.
  • Proven experience as an Analyst, with a strong understanding of technical concepts and the software development lifecycle
  • Familiarity with project management methodologies and tools
  • Previous and demonstrated solutions design experience
  • Experience in Solution and Technical Design and Delivery
  • Desirable experience in applications such as Finance, CRM, Billing, etc
  • A broad technical background in the software and infrastructure spectrum
  • Experience in integration tools (eg. Boomi, Talend, Informatica, SSIS, etc)
DESIRABLES
  • Bachelor’s Degree in Computing, Information Systems, Engineering or another related field
  • Minimum of 5 years’ experience in enterprise architecture and platforms

ServiceNow Developer

Tasks and Responsibilities
  • Participating in client workshops, requirement gathering to provide solutions
  • Preparing and assisting with functional and technical design workshops and providing input into estimates
  • implementing and delivering client solution in adherence to ServiceNow technical best practice and standards
  • Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
  • Contributing to client engagements both individually and as part of the team
  • Ensuring technical deliverables to customers are complete, timely, consistent and of the highest quality
  • Working with various clients across commercial to enterprise
  • Achieving and maintaining ServiceNow certifications within the various product lines
Skills and Experience
  • IT Degree or relevant tertiary education in Computer Science and/or recognised industry qualifications and experience;
  • Technical skills in web-based technologies (HTML, CSS, JavaScript, XML, JSON and Web Services)
  • Minimum 2 years’ experience working within a software development or platform development role
  • Exceptional interpersonal skills, verbal communication and written communication
  • High level of attention to detail with pride in the accuracy and presentation of information
  • Experience with process flow and data modelling
  • Ability to quickly develop an understanding of business processes and demonstrate exceptional problem-solving skills and lateral thinking
  • A passion to grow as a consultant and learn how to help customers achieve successful outcomes
  • Ability to manage competing priorities in a complex environment and devise creative technical solutions;
  • Demonstrated experience in Agile project techniques and the ability to work independently as well as within a large team environment
Preferred/Highly Desirable Skills and Experience
  • Consulting experience in a software development discipline
  • ServiceNow experience and certifications (Certified System Administrator, Certified Implementation Specialist)
  • ITIL Foundations
  • Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK)

Contact Center Developer

Contact Centre Developer
Job Description
  • Basically a Contact Centre Developer that is assigned to customize and develop solutions for Genesys CCaaS environment. 
  • Which is implemented in an AWS environment, hence the requirement for AWS services skills.
Skills
  • Rest API’s
  • C Sharp
  • Visual Studio Tools
  • Know AWS console
  • Understand AWS services
  • Lambdas
  • EC2 – Manage State
  • Dynamo DB
  • Cloudwatch
  • Preferably know Genesys Purecloud API

ITSM/ITOM ServiceNow Developer

Requirements

A ITSM/ITOM ServiceNow Developer

  • Preparing and assisting with functional and technical design workshops including the design specifications based on out-of-the-box functionality / customer requirements and providing input into estimates
  • Implementation and delivery of client solutions, while adhering to ServiceNow technical best practice and standards.
  • Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
  • Be a lateral thinker who is analytical and able to quickly develop an understanding of business processes and demonstrate exceptional problem-solving skills;
  • Demonstrate a high level of attention to detail with pride in the accuracy and presentation of information;
  • Strong communication skills (both written and verbal), negotiation and collaboration;
  • Performing as an individual contributor on client engagements or as part of the team while supporting Implementation and taking ownership of tasks and/or project workstreams
  • Ensuring technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Ability to manage competing priorities in a complex environment and devise creative technical solutions;
  • Demonstrated experience in Agile project techniques and the ability to work independently as well as within a large team environment
  • A passion to grow as a consultant and learn how to help customers achieve successful outcomes
  • You should expect to work with various clients from commercial to enterprise and have the ability to switch context and customer easily.
  • Achieving and Maintaining ServiceNow certifications within the various product lines
  • Commitment to the principles and practices of Equal Employment Opportunity and Work Health & Safety
Skills and Experience
  • IT Degree or relevant tertiary education in Computer Science and/or recognized industry qualifications and experience;
  • Technical skills in web based technologies (HTML, CSS, JavaScript, XML, JSON and Web Services)
  • Minimum 2 years’ experience working within a software development or platform development role
  • Exceptional interpersonal skills, verbal communication and written communication with a high level of attention to detail with pride in the accuracy and presentation of information;
  • Experience with process flow and data modelling
Preferred / Highly Desirable
  • Consulting experience in a software development discipline;
  • ServiceNow experience and certifications (Certified System Administrator, Certified Implementation Specialist)
  • ITIL Foundations
  • Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK)

IT Help Desk Technician

Responsibilities
  • Serve as the first point of contact for customers seeking assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
 Requirements
  • Proven experience as a help desk technician or in another equivalent customer support role
  • Tech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills, written and verbal
  • Customer-oriented, able to work autonomously and under pressure

Data Engineer

Role and Responsibilities
  • Design, develop and maintain optimal data pipeline architecture to support data sets.
  • Accumulate large, complex structured and unstructured data sets that meet business requirements.
  • Build, prepare requirement documents.
  • Design, develop and implement process improvements, automating manual processes, optimizing real time data delivery.
  • Design and build the infrastructure required for optimal data extraction, transformation, and loading of data from a wide variety of data sources using ‘big data’ technologies.
  • Build analytics models and tools that utilize the data pipeline to provide actionable insights on operational efficiency and other key business performance metrics.
  • Work with stakeholders including the Executive, Product, Data and Software Engineering teams internally and also with the customers to assist with data-related technical issues and support their data requirements.
  • Build complex automated data pipelines for creating datasets, facilitate efficient data management.
  • Should have discipline in writing clean and tested codes.
Requirements
  • Good working SQL knowledge and experience working with relational databases, as well as working familiarity with a variety of databases and data sets/feeds.
  • Strong analytical skills of manipulating, processing, and extracting value from large structured, unstructured datasets/feeds.
  • Strong working experience with big data technologies and tools such as Hadoop, data lake, Spark, etc..
  • 2-3 years of experience in a data engineering / data warehousing role.
  • Experience in Dbt and a SaaS company highly regarded
  • Experience in dealing with subscription based data sets and systems, CRM, product data in event-driven architecture
  • Experience with databricks and AWS regarded but not essential
  • Great English and communication will be helpful
  • Anyone with growth mindset and who wants a challenge to work in a startup. We get chaotic and a bit unstructured sometimes

Junior Mangement Accountant

Role & Responsibilities

Nexon is looking for a highly motivated financial planning & analysis (FP&A) professional working at group level on supporting financial reporting, forecasting and planning (budgeting).

The role reports to the General Manager Finance, and its responsibilities including supporting the GM and a senior Group Management accountant in the following areas:

  • Monthly management reporting (all levels)
  • Revenue reporting and variance analysis (with accountants)
  • Profitability and margin analysis
  • Forecasting & budgeting (focus P&L)
  • Other adhoc analysis aimed at review revenue, cost or margin trends in support of improving efficiency
  • Creating a database & automated monthly reporting routines
  • Participation in system & process improvement initiatives
 Experience & Personal Attributes

 The successful candidate should meet the following criteria:

  • Minimum of 1-3 years of relevant analytical experience
  • Experience with Finance ERP systems, ideally Business Central
  • Advanced skills in handling large quantities of data using tools such as MS Excel, PowerBI, or Solver
  • Strong quantitative & complex problem-solving abilities
  • Solid commercial acumen
  • Good communication skills and a hands-on attitude
  • Professional qualification as CA, CPA or CFA

ICT Manager

Responsibilities

  • Lead and manage the IT department, ensuring alignment of IT strategies with business goals and objectives, effective budget management, and optimal delivery of IT services.
  • Providing input as part of the IT Management team in formulating and fine-tuning the organisation’s overall IT strategy
  • Developing and implementing operational IT plans within the division that execute the organisation’s overall IT strategy.
  • Ensuring the development and implementation of IT Strategy remains in alignment with other divisions/region and in accordance with the best practice for quality, project and change management.
  • Implementing a technology capability and framework that will support the efficient and flexible delivery of technology services within Nexon.
  • Successful delivery of critical IT projects, ensuring they are delivered to time, cost and progress is tracked, communicated and escalated as necessary.
  • Effective management of IT infrastructure, assets, and processes, resulting in improved performance and availability of IT services.
  • Overseeing the ongoing maintenance/support of all infrastructure technology, applications and services across the division/region.
  • Strong relationships with internal stakeholders and external vendors to ensure IT needs are met efficiently and effectively.
  • Enhancing the skills and capabilities of the IT team, through training and development to enable them to support the organisation in achieving its strategic objectives.

Experience & Knowledge

  • At least 10 years of experience in IT management or leadership roles, with a strong background in IT infrastructure and operations management
  • Experience in developing and implementing IT strategies, policies, and procedures.
  • Strong budget and cost management skills, with the ability to optimize IT spending while ensuring high-quality services.
  • Experience in managing and developing teams, with a focus on people development and succession planning.
  • Strong knowledge of IT infrastructure technologies, including network, server, storage, and cloud computing.
  • Experience in managing and improving IT service management processes, including incident management, problem management, change management, and service transition.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
  • Experience in vendor management and contract negotiation.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Well-developed project management skills and appreciation.
  • Highly familiar with Microsoft 365 environment; including licensing, structure, and capabilities.
  • Familiarity with security concepts and best practices.