Job Location: Colombo

Project Administrator

SKILLS

  • Bachelor’s Degree in English/Communicationsor any related field of study
  • Outstanding written communicationskills
  • Excellent verbal communicationskills, including the ability to effectively communicate requests and instructions to internal and external stakeholder including VIPs
  • Personal presentation that reflects a professional image and the values of the organization
  • Excellent computer literacy with advanced MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Self-driven, highly motivated, reliable and tactful
  • Highly developed organizational skills
  • Very high proficiency MS Projects

EXPERIENCE

  • Strong attention to detail and the ability to multitask and prioritise competing commands
  • Flexibility and adaptability to manage changing work requirements and varying volumes of work
  • Able to work independently while understanding the necessity to communicate and coordinate work efforts with other team members
  • High level of confidentiality and loyalty
  • Highly desirable experience within a Service Management environment
  • Highly desirable experience in ServiceNow

Group Management Accountant

Roles & Responsibilities
  • Monthly management reports to senior management and the board
  • Revenue reporting and variance analysis
  • Profitability and margin analysis
  • Supporting forecasting & budgeting (focus P&L)
  • Other adhoc analysis aimed at review revenue, cost or margin trends in support of improving efficiency
  • Working with the teams in finance, billing and project managements on reviewing project margins (including related balance sheet reconciliations)
  • Assistance in preparation of information for external audits
  • Participation in system & process improvement initiatives
Experience & Personal Attributes sought
  • Minimum of 3-5years of relevant analytical experience
  • Experience with Finance ERP systems, ideally Business Central
  • Advanced skills in handling large quantities of data using tools such as MS Excel, PowerBI
  • Strong quantitative & complex problem-solving abilities
  • Solid commercial acumen
  • Good communication skills and a hands-on attitude
  • Professional qualification as CA, CPA or CFA

Modern Workplace Developer

Responsibilities

  • Develop and implement solutions based on our modern workplace technology stack
  • Support customers with any issues which may arise from time to time
  • Assist engaging with customers when required to gather requirements and deliver solutions

Experience

  • A solid foundation in developing web solutions using React and TypeScript
  • Working in a team environment using git repositories for managing code
  • Delivering small and large projects for customers
  • 3+ years developing solutions
  • Working with both agile and waterfall frameworks
  • Ability to implement and deliver solutions creative technical solutions
  • Experience with complex migration solutions and implementations

Must Have

  • Experience in implementing and developing solutions:
    • React (Class and Function components)
    • TypeScript
    • CSS
  • Experience with SharePoint Framework (SPFx) is highly desirable, but if you are great with React and TypeScript we can help you with the SPFx component
  • Communication skills, both written and spoken
  • You enjoy working as part of a collaborative, solutions focused team, but can work well independently
  • You have strong attention to detail but can still see the big picture
  • An interest on both user experience and integration with backend solutions

Nice to Have

  • C# experience
  • SharePoint Framework (SPFx) WebParts and Extensions
  • SharePoint PnP
  • PowerShell
  • Microsoft bot framework
  • Building solutions in Azure, including but not limited to Function Apps, Logic Apps, Storage, Key Vault, APIM, Service Bus
  • Exposure to integrating with Microsoft DataVerse
  • Design and implementation of API’s
  • Custom connectors for Power Platform Power Apps, Power Automate, and Power BI
  • Azure DevOps

Bid Manager

Responsibilities

  • Identifying opportunities for bid submissions and raising them with the bid management team.
  • Conducting research and brainstorming key points to include in the bid.
  • Crafting persuasive and detailed proposals.
  • Performing risk assessments and addressing concerns of clients and company staff.
  • Ensuring all deadlines are met.
  • Liaising with suppliers, vendors, and subcontractors.
  • Keeping track of all costs and managing budgets.
  • Working closely with project managers, design managers, estimators, and senior personnel.
  • Conducting team briefings once bids have been secured.

Requirements

  • Bachelor’s degree in management relevant field
  • Experience as a bid writer is advantageous.
  • Excellent industry knowledge and a willingness to keep up with trends.
  • Superb written and verbal communication skills.
  • Strong teamwork and interpersonal abilities.
  • Excellent analytical and problem-solving skills.
  • Deadline-driven and committed to excellence.
  • Experience – min 3 years

Marketing Officer

Responsibilities

  • Managing and developing marketing campaigns.
  • Researching and analyzing data to identify and define audiences.
  • Remote operations experience with Global company
  • Conducting promotional activities.
  • Organizing and distributing financial and statistical information.
  • Overseeing campaigns on social media.
  • Evaluating the effectiveness of campaigns.
  • Reporting on trends and statistics across all digital media platforms.
  • Contribute to the execution of marketing and annual sales plan.
  • Assist the Marketing Manager in managing the department’s activities, including preparing budgets and monitoring expenses.
  • Attend and participate in marketing operations or events to increase brand awareness.
  • Establish and implement advertising and promotional campaigns for products or services on various media (social, print, etc.).
  • Collaborate with stakeholders and vendors to boost the effectiveness of marketing strategies and improve the company’s presence.
  • Track and record all marketing activities, implement metrics to evaluate their success and amend marketing measures when necessary. 
  • Create and oversee the distribution and publication of content or marketing materials.
  • Help develop customer research databases.
  • Recognize, study, and assess market patterns, competitor offerings and demographics to identify opportunities for promotion and growth.
  • Use research conclusions and analysis to determine the overall direction on upcoming marketing projects, new services or products and the overall strategy.
  • Closely work with product development team and finance to determine the viability of prospective markets before the product production process.

Requirements

  • Bachelor’s degree in marketing, communications or related.
  • Proven work experience in marketing.
  • Excellent interpersonal skills.
  • Solid knowledge of market research techniques.
  • Thorough knowledge of social media and web analytics.
  • Solid understanding of research techniques.
  • Prior experience as a Marketing Officer or a related role.
  • Solid understanding of marketing techniques and principles as well as market research and statistical data analysis methods.
  • Knowledge of MS Office and marketing software (e.g. CRM, Dynamics, Excel).
  • In-depth knowledge of social media and web analytics.
  • Exemplary organizational and multitasking skills.
  • Outstanding communication and interpersonal skills.
  • Creativity and commercial awareness.
  • Strategic vision and sharp business acumen.
  • Copywriting and graphic/digital design experience preferred.
  • A team player with a customer-oriented approach.
  • BSc/BA in Marketing, Business Administration, or a related field

Genesys L1 Support Engineer

Responsibilities

  • Genesys support L1
  • 24/7 environment.
  • Excellent Communication Skills
  • Experience in all modules of Genesys and specifically in production support work.
  • Ability to conduct L1 level troubleshooting on Genesys Modules

 Requirements

  • Responsible for first level troubleshooting, debugging of issues reported by our internal/external customers and providing timely resolution.
  • Good knowledge on CCPlus
  • Minimum 2 – 5 years’ experience
  • Exposure to areas like Genesys, Contact Center

L1 Network Monitoring Engineer

Responsibilities
  • Serve as the first point of contact for customers alerts raised as incidents for all network devices in an organization to ensure highest availability
  • Analyze platform behavior and provide system improvements recommendation to our DevOps team
  • Assist in monthly monitoring reports and submit reports to team lead for review
  • Direct incoming and unresolved issues to the next level of support personnel (Assign critical alerts from monitoring platform to engineers)
  • Escalate critical alerts to appropriate team in charged
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Requirements
Must Have:
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’
  • Ability to work within a team in a fast-paced and constantly changing environment 
  • Ability to follow instructions from the Management team and senior colleagues 
  • Excellent work ethic and attitude
  • Ability to multi-task (e.g., answer additional calls while already working on an issue) 
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Basic understanding of network & security technologies
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Desirable:
  • Previous help/service desk experience is preferred but not required

Network Engineer

Responsibilities

  • Serve as the first point of contact for customers seeking assistance over the phone, email, or ticket.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

 

Requirements

  • Technical or College Degree in Information Technology, or related field, and/or networking certifications (CCNA desirable).
  • Outstanding customer service skills and a dedication to the ‘Customer Service Experience’.
  • Ability to work within a team in a fast-paced and constantly changing environment .
  • Ability to follow instructions from the Management team and senior colleagues .
  • Ability to work a rotating roster.
  • Excellent work ethic and attitude.
  • Ability to multi-task (e.g., answer additional calls while already working on an issue). 
  • Understanding of networking protocols.
  • Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols.
  • Solid understanding of network & security technologies.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Previous help/service desk experience is preferred but not required .

 

About You:

  • Client-focused with a commitment to excellent customer service.
  • Ability to work autonomously and as part of a team environment with strong communication and collaboration skills.
  • A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business.
  • Excellent time management skills, attention to detail and process oriented.

Project Manager

Responsibilities

  • Leading a team of project managers who are in charge of managing each step of a project from start to finish.
  • Reviewing budgets and timelines to ensure that projects are completed within both time and budget.
  • Establishing and maintaining relationships with clients to ensure that they are satisfied with the product or service being delivered.
  • Managing employee performance to ensure that project objectives are met.
  • Training employees on new processes together with new  technologies that will be implemented as part of a new project.
  • Communicating regularly with clients, project managers, and other members of the team to ensure that all parties are up to date on project progress.
  • Managing vendors who are providing materials or services needed for the project.
  • Providing leadership and guidance to team members while ensuring that they meet project deadlines.
  • Assessing project needs while developing solutions that meet client requirements.

 

Requirements

  • Work experience as a Project Manager Administrator, Project Coordinator or similar role.
  • Hands-on experience with flowcharts, technical documentation and schedules.
  • Knowledge of project management software (e.g. Trello or Microsoft Project).
  • Solid organization and time-management skills.
  • Team spirit.
  • BSc in Business Administration or related field.
  • PMP / PRINCE2 certification is a plus.
  • Min 3 years’ Project Manager experience for Junior role.
  • 5 years Project Manager experience for Senior role.

Penetration Tester – Webapps Focus

Responsibilities

  • Conducting penetration tests on Web Applications, API’s and Mobile Applications. Environments.
  • Conduct Penetration Testing on wired and wireless networks, Cloud and on-prem environments, Social Engineering exercises, such as Phishing, Vishing, Smishing and physical access testing for our clients.
  • Provide security guidance and consulting as well as a range of security assessments and awareness training to our clients
  • Completing high quality and tailored reports for all security services provided
  • Providing security testing, research and development to continually grow the Security team and our security offerings
  • Providing mentoring to staff on security services and expertise.

 

Requirements

  • Proven 1-2+ years security assessment and penetration testing services experience, with a focus on web applications & API’s. This does not necessarily require commercial experience, if you are involved with bug bounty, hack the box, tryhackme or have other suitable experience.
  • Experience with other areas of Penetration Testing such as Wireless, Network, Social Engineering, and Cloud is also advantageous.
  • Have a passion for continual learning and a willingness to obtain certifications.
  • Broad range of fundamental IT/Networking skills
  • Able to obtain and hold relevant police security clearance
  • Confidence in presenting to stakeholders of all levels and tying findings back to business risk
  • Industry certifications such as CREST (highly desirable), Burp Suite Certified Practitioner (Highly Desirable) CISSP, GPEN, TCM certifications such as PNPT, CPENT, EC-Council, OSCP (highly desirable) etc