Alcatel – Lucent Engineer

Responsibilities

  • Provide technical support to Business Partners certified experts (ACSE)
  • Resolve customer issues escalated by Alcatel-Lucent’s L1 L2 support center related to Alcatel- Lucent’s IP Networking product range (switch/router/WLAN) with sometimes direct assistance on customer site in case of urgent need
  • Understanding of Ethernet and related technologies MPLS-TP/IP, Routing Protocols like OSPF, BGP and ISIS will be plus
  • In depth knowledge of Optical technology and architecture (Long haul, Ultra Long haul, Submarine cable systems, CDC, Datacenter interconnect, fixed/flixible grid network, Coherent Optics etc) is must

 

Skills

  • This position requires exceptional organizational, troubleshooting, and communication skills, as well as patience, persistence, and a desire to help customers achieve success with our products.
  • BS degree, Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science.
  • Certification on Data environment (ALE,Cisco)
  • Knowledge of PC hardware and environment skills (installing and configuring boards, drives, software, Working knowledge of Windows and Linux/Unix)
  • Windows Server
  • Network Security
  • Networking
  • PABX Systems
  • Troubleshooting
  • Cisco System Products
  • Linux/Unix
  • Windows
  • Hardware
Job Category: Information Technology
Job Type: Full Time
Job Location: Colombo
This job is no longer accepting applications.