Requirements
A ITSM/ITOM ServiceNow Developer
- Preparing and assisting with functional and technical design workshops including the design specifications based on out-of-the-box functionality / customer requirements and providing input into estimates
- Implementation and delivery of client solutions, while adhering to ServiceNow technical best practice and standards.
- Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
- Be a lateral thinker who is analytical and able to quickly develop an understanding of business processes and demonstrate exceptional problem-solving skills;
- Demonstrate a high level of attention to detail with pride in the accuracy and presentation of information;
- Strong communication skills (both written and verbal), negotiation and collaboration;
- Performing as an individual contributor on client engagements or as part of the team while supporting Implementation and taking ownership of tasks and/or project workstreams
- Ensuring technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
- Ability to manage competing priorities in a complex environment and devise creative technical solutions;
- Demonstrated experience in Agile project techniques and the ability to work independently as well as within a large team environment
- A passion to grow as a consultant and learn how to help customers achieve successful outcomes
- You should expect to work with various clients from commercial to enterprise and have the ability to switch context and customer easily.
- Achieving and Maintaining ServiceNow certifications within the various product lines
- Commitment to the principles and practices of Equal Employment Opportunity and Work Health & Safety
Skills and Experience
- IT Degree or relevant tertiary education in Computer Science and/or recognized industry qualifications and experience;
- Technical skills in web based technologies (HTML, CSS, JavaScript, XML, JSON and Web Services)
- Minimum 2 years’ experience working within a software development or platform development role
- Exceptional interpersonal skills, verbal communication and written communication with a high level of attention to detail with pride in the accuracy and presentation of information;
- Experience with process flow and data modelling
Preferred / Highly Desirable
- Consulting experience in a software development discipline;
- ServiceNow experience and certifications (Certified System Administrator, Certified Implementation Specialist)
- ITIL Foundations
- Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK)